- Report: #22727
Complaint Review: Cardservice International - Simi Valley California
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Cardservice International
PO Box 5180 Simi Valley, 93062 California, U.S.A.
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Cardservice International unethical business practices "totally ignore my request for cancellation" Simi Valley California *UPDATE ..never again!
I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis.
I moved my website from Bigstep.com in Nov 2001 and tried to cancel the Cardservice International account by phone in Nov 2002. They told me I could not cancel it until March 2002 or pay an exit fee of $300. So I waited until March and sent a fax canceling the account but would have to wait until June 2002 for the last payment.
I again waited until June 2002, and they still were taking the payments from my bank card account, So after 7 months, I put a stop payment on the credit/debit card. The result was an immediate demand letter threatening to ruin my credit at credit bureaus. And they are still demanding the exit fee(s). I have called numerous times since Nov 2001, and they always have yet another deceitful clause in their contract to present and totally ignore my request for cancellation, and that's if I actually get to talk to a person.
This company is practicing the worst most deceitful and fraudulent practices I have even seen from a credit card company. I do not know how many other small businesses have been paying for services not received, but it looks like they have found themselves a legal welfare program that is equivalent to Mafia extortion.
I see from the list of others that the company does the same to everyone. I have filed a complaint with the NH Attorney General, but doubt if they will do anything.
John
Raymond, New Hampshire
1 Updates & Rebuttals
Card Service International
#20
Wed, July 10, 2002
July 9, 2002
After filing a complaint with the NH Attorney General in regard to charging excessive "penalties for not following their company policies" and their 50 page contract, the company has returned a letter to the NH Attorney General "waiving the penalties". So I now only owe $49 for last months payment. But I do not even owe that (spending 8 months trying to close the account). They have provided NO SERVICE to me, and deserve no compensation. These people are getting away with extortion and deceptive contracts. I have had accounts with other card merchants and my account was canceled with ONE phone call and a follow-up letter THE NEXT DAY. Card Services Intenational is totally incompetent, and should be closed down. There should also be a government investigation into how they make their money. They seem to make more money through their legal department than they do through their product sales.
I WILL NEVER do business with this company again--or any company that uses them for card services. PayPal works and there are no fees.
