- Report: #1201783
Complaint Review: care.com - Internet
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Author Not Confirmed
Why?
care.com
Internet, USA
Web:
www.care.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
care.com Deceiving payment options, trickery, sneaky, straight-up lying Internet
I signed up specifically for their 1 month membership. It was clear by its name that it was for one month only - only now do I see that there was a tiny star, and under it in small light grey print it says that the subcription renews automatically. The other payment option was a monthly plan, making it perfectly clear that this one month membership would expire after one month. Next thing I know I look at my credit card statement and they've been charging me for 4 months! If you do some research they mention in a few places that this is a common error people make, i.e. they totally acknowledge how sneaky it is! I sent them a message that I demand a refund. I already know I won't be able to get it based on a few other people's similar experiences with care.com. That is sneaky, misleading business.
