- Report: #1160105
Complaint Review: Care.com - Internet
-
Author Not Confirmed
Why?
Care.com
Internet, USA
Web:
www.care.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Care.com Mislead me from the beginning. They treat their customers and caregivers with disrespect and are dishonest and rude on the phone when you ask for a refund. Internet
This is just another example of a company pretending to be a good, honest service created to help both their customers and the caregivers the sign up. But in the end it is mostly just a scam and a ripoff. They show a list of caregivers that you review and contact for your needed service. Most of them turned me down. The one that I did end up hiring told me that care.com closed her account and refused to provide and explanation or reason when asked.
Then because I have had bad experiences with Internet based businesses charging me after I ended the service I made sure that I went online and closed my account ending my membership. Then after a month or two I was reviewing my bank account and noticed an ongoing monthly charge from them for $39.00 If I am not mistaken, they are required by law to provide a toll free phone number to contact along with their charge on a monthly basis. They did not do that so I had to go online and look a contact number up. So I called it and it does not provide an option for billing or operator so I just pushed 0 and they voice mail ended the call. So I called back and just immediately pushed one just to get a person to ask for help. I got a person that was rude and when I asked for a full refund of the 90 day ivercharge she just took a very load deep breath on the phone like I was bothering her which pissed me off. She said that they only offer 30 day refunds. aren't they required by Internet laws to refund back to 90 days? then when I got upset she said she felt I was yelling at her and that she would end the call. So then I asked for a manager. She told me that I would be contacted within 24 hours. I said that I wanted a manager now and she told me they did not have one available. Does anyone really believe that, I don't. Then I asked her how I would be contacted and she became a rude smart a*s. I complained about her rudeness and she made a point to all of a suden act polite. I then said that I hope the call was recorded, would be reviewed by their management team and that she would be fired and hung up. I will post the results of "my management es elation phone call" after it comes in.
DO NOT DO BUSSINESS WITH THIS COMPANY!
Steve
