- Report: #1189598
Complaint Review: Care.com - Waltham Massachusetts
Reported By:
Family taken advantage of by care.com -
Costa Mesa, California,
Submitted:
Updated:
-
Author Confirmed
Why?
Care.com
201 Jones Rd, Ste 5 Waltham, 02451 Massachusetts, USA
Phone:
877-227-3115
Web:
www.care.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Care.com Care.com should call themselves Scare.com!! Waltham Massachusetts
Unfortunately, my husband and I have no local family and have had to rely on Care.com to provide us with caregivers since our son was born in 2010. They represent local caregivers as qualified, reliable, and trust worthy. Little did we know, that all of the caregivers are completely self-qualified. There is no personal interviewing or qualifying processes provided by care.com. The members don't have to do anything except provide membership fees to care.com to be represented by the company. Yet these individuals are being invited into peoples homes and being trusted with their most prized possessions, their children.
In the 4 yrs that we have been customers of Care.com we have come into contact with 25-30 girls. From ages 18 to 40, they are all exactly the same. They lie about their qualifications and experience. They'll claim to be CPR certified but when asked to provide proof of this 9 out of 10 can't provide it. They'll claim to have years of experience but can't complete the simplest of child care tasks. I addition to this, every single caregiver that we employed through Care.com ended up to be unreliable, putting our jobs in jeapordy when they didn't show up or called off at the last minute.
It's unfortunate that we kept trying to find a decent caregiver, thinking that we just needed to keep looking & eventually we would find the right person. To our dismay, instead we just kept exposing our innocent child to bad people. We have come to the conclusion that Care.com is the largest collection of losers that can't find other jobs.
Recently we had the worst experience of all. We had money stolen from us & our son physically abused (marks found on his buttocks). At this point we decided: NO MORE CARE.COM. When we communicated our concerns with the company, instead of a sincere apology and a refund for 4 yrs of misrepresenting individuals who were unreliable, untrustworthy, unqualified, & possibly even pedophiles, they terminated our membership.
We felt the need to warn everyone of the DANGERS of using Care.com.
