Sue
Frisco,#2REBUTTAL Owner of company
Wed, February 01, 2006
Bennie obtained membership with CAREINGTON International Corporation through one of our outside selling agents that utilizes web-based selling. Our program is not insurance and we clearly identify that it is not an insurance product. The membership was purchased in May of 2003. At the time of her purchase the website she purchased from clearly stated that upon submitting her application online the consumer "agreed to the terms and conditions of the program and that the account of record would continue to be debited and the program renewed until such time that the consumer submitted a written request to cancel". Additionally, Miss Bennie's membership renewed in May 2004 in the exact same manner as in May 2005. In addition, as a courtesy to our members CAREINGTON International Corporation sends a renewal notice letter approximately 30 days in advance of the renewal. This lead time gives the consumer plenty of time to send in a written request prior to the renewal in the event they wish to cancel. It is the member's responsibility to notify CAREINGTON International Corporation of their change of address in the event they move; Miss Bennie failed to do so. CAREINGTON International Corporation cannot be responsible for Miss Bennie not receiving her renewal notice in the mail when we would have no way of knowing that she had moved without her informing us. Additionally, Bennie was given a full refund of the $116.55 for the 2005 annual renewal. The original refund check was mailed to her on July 5, 2005, exactly 41 days following her cancellation notice. Please bear in mind that those 41 days included weekend and holiday days. Bennie was advised that the process could take up to 45 days to complete; she clearly states that timeframe in her editorial. Unfortunately because we were not aware of her change of address Bennie did not receive the first check we mailed. We were forced to palce a "stop payment" on that check and re-issue the refund. The replacement refund check was mailed on August 25, 2005 after we were notified that she did not receive the first one. Our Refund Committee must review all requests for a refund; that is our company policy. Our company is very consumer friendly, but consumers do not have the right to demand that a company change their policies simply to appease the consumer. CAREINGTON International Corporation has been in business since 1979 and we have over 6 million members nationwide utilizing our discount healthcare programs. We are members of the Better Business Bureau of Metropolitan Dallas as well as Consumer Health Alliance, a professional organization established to protect consumer's rights. It is very unfortunate that consumers are allowed to slander a company in a public forum with absolutely no validation to their claims. You should be required to investigate issues prior to posting information on your website. There is absolutely no factual basis for any of Bennie's claims. Sincerely, Sue Pentecost Director of Member Services CAREINGTON International Corporation