- Report: #368043
Complaint Review: Careington International - Frisco Texas
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Careington International
7400 Gaylord Parkway Frisco, 75034 Texas, U.S.A.
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Careington International THEY TAKE YOUR MONEY AND YOU GET NOTHING IN RETURN Frisco Texas
This company will take your money, they took mine. I sign up with them in june of 2008,they told me it was health insures but it was not. I pay them 174.95 thinking i was getting health insures. I was told my card was coming in the mail and that they should get to me by the 15 of july they never came. So i call them , all they could say is because of the holiday they would be there on the 21 of july. I called back on the 22 of july to ask about the cards once more they told me they were in the mail.I ask to just cancel and they did ,but when i ask for my money back i was told that i need to have the card.But how can i return something i never got. I was told once again to wait until the end of the month to see if i got them. The end of the month came still no cards. iIcalled back and was still told that i need the card to get my money back. I wait another week and a half and called back and this time i was told just to write the letter to get my money,and i did so. i gave them about 3day to recive the letter. I once again called back and this time i was told that they recived my letter but i was past the 30day trial period . how can i be on a trial period if i NEVER recive the cards to activate???? So people hear me when i say ...THEY TAKE YOUR MONEY AND YOU GET NOTHING IN RETURN. YOU HAVE BEEN WARNED!!!
Laneaysa
PORTSMOUTH, Virginia
U.S.A.
Laneaysa
PORTSMOUTH, Virginia
U.S.A.
1 Updates & Rebuttals
Kris
Frisco,Texas,
U.S.A.
Careington leads to resolution
#2UPDATE Employee
Mon, February 23, 2009
Careington takes pride in assisting members at every step in the membership experience. Careington is a discount medical plan organization located in Frisco, TX that offers various discount plans to help consumers save money at participating providers. Elite Health Care is a private label marketer, uses their own brand, of Careington's discount medical plans. Careington must approve all marketing and fulfillment material that Elite healthcare uses in their marketing efforts. Elite Health Care handles the billing, complaint resolution, and cancellation and refund requests for all members that join an Elite Healthcare plan. All discount medical plans approved by Careington do have a trial period that begins from the time the consumer receives the written membership material. If a consumer cancels within the trial period they will be refunded their money, less the one-time processing fee. Our records indicate that you canceled in the trial period and were due a refund of the periodic fee, less the one-time processing fee. Elite Health Care notified Careington that they did return $79.95 as of October 20, 2008. Careington apologizes for the delay in responding to this complaint, but resolved a complaint involving your membership through a state agency and was unaware that a response had not been posted relevant to this specific complaint. If you have any questions or need additional information please feel free to contact me at 800-441-0380 ext. 2830 or [email protected]. Sincerely, Kris K. Virgin Director of Licensing and Regulation Careington International Corporation 469-252-5830
