- Report: #1391533
Complaint Review: CARiD.com - cranburry New Jersey
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Author Confirmed
Why?
CARiD.com
1 corporate drive cranburry, 08512 New Jersey, USA
Phone:
(800) 505-3274
Web:
CARiD.com
Categories:
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CARiD.com ONYX Selling Used For New And Not Allowing Returns cranburry New Jersey
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Purchased Lumen LED H13 headlights, Lumen H13XHLC-G8 - G8 LED Conversion Kit (H13) for $162.92. Received couple days later. Opened box and first noticed NO shrink wrap. Top of box appeared crushed with a grease stain on lid. Opened box and saw what appeared to be headlights that were already installed. One had the red gasket seal loose and what appeared to be impression of installation on the face of the gaskets. Did not even bother to take out of foam molded case, contacted carid and they told me to prove it. All over their website is a "No Hassle" returns.
After 5 emails asking for an RMA, I receive this...
"For orders delivered within the continental US where the reason for return is not a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:
Retail cost of the item: Per Item Return Fee:
Less than $25.00 $3.50
From $25.00-$49.99 $5.50
From $50.00-$99.99 $7.50
More than $100.00 $9.50"
Already ripped me off for double shipping rate of $12.97. They are located less than 100 miles from me, shipped UPS Ground, under 3lbs. Now want me to pay a fee for returning?
How is selling used for new not their error?
Then found out they stock nothing, everything is dropped shipped from 3rd parties...
"ITEM # 287476111 - Lumen® H13XHLC-G8 - G8 LED Conversion Kit (H13)
We are waiting for a Return Merchandise Authorization (RMA) label from the manufacturer. Normal turnaround time for RMA process is 24-72 hours."
Has been 6 days since intital contact, of course they denied it was their problem. And now I am waiting for a 3rd party RMA that I am sure I will never receive.
73 NEGATIVE complaints with BBB in last 12 months.
1180 NEGATIVE feedbacks in last 12 months on Ebay.
Just helping them out with a true review of how they handle first and last time customer.
Filed complaints with BBB, NJ State Attoney and resellerratings.com.
AVOID CARID LIKE THE PLAGUE!
1 Updates & Rebuttals
CARID
Cranbury,New Jersey,
USA
The full refund was issued upon return
#2UPDATE Employee
Wed, August 23, 2017
Dear Bryan,
First of all I want to thank you for taking time to post this feedback and let us know about the issue you had encountered with.
I am sorry to know, that you received damaged used product and we were not going to cover the shipping cost. This was completely our fault, which was addressed. The product was returned and the full refund was issued to your account on the 14th of August. The refund transaction ID is 5026860714896750303024. The amount of refund was $174.12 (we also covered tax, original and return shipping cost).
If you have any questions or concerns, please email me directly at [email protected]. I will gladly assist you.
Sincerely,
Greg Dunlap
