- Report: #1409945
Complaint Review: Carlos Lopez - Atlanta Georgia
Reported By:
TF -
Charlotte, North Carolina, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Carlos Lopez
Atlanta, Georgia, United States
Web:
https://www.facebook.com/groups/129762590744505/
Categories:
Business Rating:
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Carlos Lopez Seller took my money ($500) for purchase of a phone but never sent merchandise Atlanta Georgia
I informed the seller (Carlos Lopez) that I was looking for a Samsung Note 8. He sent me a message to let me know that he had the Samsung Note 8s in stock and he would sell me one for $500. I sent him the money via Paypal Friends and Family as the seller requested. Mind you, I have purchased from Carlos numerous times without issue (except once) and had no concerns with sending him money in this manner. I sent him the money on Oct. 18 and Carlos promised me that I would receive the phone before Oct. 21. I didn't receive the phone.
I sent Carlos numerous emails and he responded a couple of days later saying that he was sick and wasn't able to ship the phone...but it was going out that day. I waited to receive the phone but it never came. I messaged Carlos again asking for a refund since he never sent the phone. He sent the refund to Paypal, but then cancelled the refund before it was processed. When I messaaged him to ask why he cancelled the refund, he said that it was processed the wrong way but he was going to fix it. He then offered to go ahead and send me the phone instead. I asked him go ahead and send the phone (still believing that he would do the right thing). Needless to say I never received the phone.
Carlos continued to promise me that he was sending/sent the phone but would never provide a tracking number when I asked him to do so. Now he has stopped responding to my messages. He has scammed me out of $500 by premise of selling me a cell phone. I would like to get my money back from Carlos. If or when that happens, I will remove the report.
I have my entire conversation with Carlos documented/saved in case he disputes the validity of this report. I will be glad to share the documented conversation as proof.
1 Updates & Rebuttals
TF
Charlotte,North Carolina,
United States
No issues with Carlos L.
#2Author of original report
Wed, January 31, 2018
Carlos contacted me to let me know that he had been dealing with illness, which is why the phone shipment was delayed. He apologized for the misunderstanding and refunded my money per my request. He proved that he was not trying to deceive me or scam me for money and made every effort to make it right.
As I stated, prior to this purchase I had purchased from Carlos numerous times without incident and trusted him, which is why I sent the money in advance to start with. I knew something had to be wrong as he had never given me any indication of being a dishonest person. I greatly appreciate his efforts and would like to disregard the report that I filed against him.
Thank you,
Tonia Faison
