- Report: #145824
Complaint Review: CarMax - Nationwide
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CarMax
Manchester Blvd, Buena Park, CA Nationwide, U.S.A.
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CarMax - Buena Park - Troy - General Manager CarMax Buena Park Sold Me a Lemon; General Manager Lies & Won't Exchange Buena Park CAlifornia
Bought a 2001 Toyota Celica on Feb 18, 2001 from CarMax Buena Park. The very next day after I brought it home I had to call concerning the brakes. I have returned it 3 times for the brakes and they are still not fixed. Each time it has been returned to me, a new issue develops. The car pulls to one side if you have to brake suddenly. I wanted to exchange the car and the General Manager -- Troy -- kept insisting that I give them the opportunity to repair it. So I have -- three times--and I have not had it for 30 consecutive days without problems. I wanted to exchange it from the beginning --
At the third repair, Troy told me that if this didn't fix the problem that we would "explore other options."
I got the car back and now the brakes are making a clunking noise and it's still not right.
So what does Troy tell me -- my options are:
1. Give them the opportunity to repair AGAIN (while I continue to go without a car AGAIN and make payments on this piece of junk) OR
2. Sell the car back to them at wholesale value and buy another car -- I would lose $5000 from 3.5 months ago! Right! Thanks Troy. And I don't think the finance company would go for that.
I also had asked the Salesman JT where the car came from before I bought it and he said that it was a returned lease vehicle bought from a dealership.
After having problems with the car I insisted that I be provided with the history on the car and I was sent the AutoFax that revealed it was A FLEET VEHICLE bought AT A WHOLESALE AUTO AUCTION! I am appalled. Why wasn't this revealed to me????
I would not have bought it. This is where they advertise that they send cars that are not up to the high-standards required to be put on their lot.
I put down $4000 cash for this car and financed the rest. Does he realize how long it takes to save up $4000 for some people? He does not care. I HAVE CALLED AND COMPLAINED FROM THE VERY FIRST WEEK! HE INSISTED I GET THE REPAIRS. The first time I called (two days after I bought it) my repair was scheduled for TWO weeks later -- past the 5-day exchange with no questions asked. I feel so manipulated.
I asked Troy why I was given a certificate stating that there was a 125-point check performed on my car and yet clearly there was not -- Troy told me "I don't know--I don't think we had the car very long before we sold it."
The car shouldn't have even been put on the lot then! Not if that's what they are advertising; not if they give me a certificate stating that this was performed!
I want to exchange the car! Why is he sticking me with this junk that's falling apart! The hood won't pop up now. This car is a 2001 and bought with 32,000 miles -- why is it falling apart?
I went to CarMax to get a reliable car at a fair price. This has been so horrible for me. I feel so cheated and ripped off --EXACTLY WHAT I WAS TRYING TO AVOID. THE CAR SITS -- I DON'T DRIVE IT. I don't feel safe and it's engine and transmission is erratic. Yet, I continue to make payments.
Susan
Rancho Santa Margarita, California
U.S.A.
At the third repair, Troy told me that if this didn't fix the problem that we would "explore other options."
I got the car back and now the brakes are making a clunking noise and it's still not right.
So what does Troy tell me -- my options are:
1. Give them the opportunity to repair AGAIN (while I continue to go without a car AGAIN and make payments on this piece of junk) OR
2. Sell the car back to them at wholesale value and buy another car -- I would lose $5000 from 3.5 months ago! Right! Thanks Troy. And I don't think the finance company would go for that.
I also had asked the Salesman JT where the car came from before I bought it and he said that it was a returned lease vehicle bought from a dealership.
After having problems with the car I insisted that I be provided with the history on the car and I was sent the AutoFax that revealed it was A FLEET VEHICLE bought AT A WHOLESALE AUTO AUCTION! I am appalled. Why wasn't this revealed to me????
I would not have bought it. This is where they advertise that they send cars that are not up to the high-standards required to be put on their lot.
I put down $4000 cash for this car and financed the rest. Does he realize how long it takes to save up $4000 for some people? He does not care. I HAVE CALLED AND COMPLAINED FROM THE VERY FIRST WEEK! HE INSISTED I GET THE REPAIRS. The first time I called (two days after I bought it) my repair was scheduled for TWO weeks later -- past the 5-day exchange with no questions asked. I feel so manipulated.
I asked Troy why I was given a certificate stating that there was a 125-point check performed on my car and yet clearly there was not -- Troy told me "I don't know--I don't think we had the car very long before we sold it."
The car shouldn't have even been put on the lot then! Not if that's what they are advertising; not if they give me a certificate stating that this was performed!
I want to exchange the car! Why is he sticking me with this junk that's falling apart! The hood won't pop up now. This car is a 2001 and bought with 32,000 miles -- why is it falling apart?
I went to CarMax to get a reliable car at a fair price. This has been so horrible for me. I feel so cheated and ripped off --EXACTLY WHAT I WAS TRYING TO AVOID. THE CAR SITS -- I DON'T DRIVE IT. I don't feel safe and it's engine and transmission is erratic. Yet, I continue to make payments.
Susan
Rancho Santa Margarita, California
U.S.A.
