- Report: #1377847
Complaint Review: CarMonkeys.com - Internet
-
Author Confirmed
Why?
CarMonkeys.com
Internet, USA
Phone:
1-888-822-2839
Web:
http://www.carmonkeys.com/
Categories:
Business Rating:
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CarMonkeys.com Car Monkeys Interstate fraud and forged paperwork and a complete runaround as they stole over $300 from me. Wyckoff New Jersey
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I need a transmission, and through my internet search, I found CarMonkeys.com. They appear to be on the up and up based on their web site, so I ordered a transmission from them.
I had to leave my credit card number, but it was a secure site (https://) A couple of days later I attempted to find out the shipping info, but was unable to find anything. (They later showed me where to look.) I received no email after the very first contact after my order. I did search my junk email, although since the first one was received, so I did not expect to find any at all in my junk folder, and I didn't.
I attempted to call them to speak to customer support. I was on hold for about 15 minutes before I was disconnected. I attempted to call 3 or 4 more times - with the same results every time. At this time, I did a search using the search criteria "car monkeys deceit and scam". The results were overwhelming at about 3.4 million hits. (3,470,000)
I quickly became worried that I was being ripped off. Many complaints included parts still full of caked on dirt, parts not working, parts never shipped, etc. Therefore, I made a final attempt to contact them through email. I stated that because of the complete lack of communications after the initial email, I was considering having my bank hold funds from them.
Only then did I receive a response. \He person indicated he cancelled my order at that point and I will be charged for shipping to Albuquerque from New Jersey, and return shipping. He stated they use Fed-Ex for shipping.
I discussed this in detail and he indicated it had just gone out and it was returning to them and that full shipping charges were assessed by Fed-Ex.
I know a few Fed-Ex drivers and discussed the scenario with one of them. He said they would not charge that was, and that it should be closer to the distance it travelled - with was a few hundred miles at the most. AT that point, I requested a tracking number. He said that was all emailed to me already - but I already determined no emails were received after the initial one. Eventually they provided me a web link to my order - and even the tracking number was omitted from the form. It stated it was being processed, with no other details worth mentioning. However, he eventually sent me a plain document with a BOL number (Bill of Laden), which Fed-Ex does not consider tracking info. I continued asking for something to prove the shipment actually was legit, but no luck. He eventually replied with the BOL number, and said it was the tracking number, and not the BOL number - but again the format was incorrect. I did my due diligence and search for the reference on the web and on Fed-Ex's site. It was not a legitimate number for Fed-Ex whom he insisted did the shipping.
My refund was returned around the 23rd or 24th, minus over $300. Still they refused to provide any proof. Then eventually they planted another receipt for my purchase where it was said to be shipped and received a full 10 days after my order, and almost a week after my refund. This should seal the deal regarding alleged interstate fraud and conspiracy to commit interstate fraud by Car Monkeys.
