- Report: #403740
Complaint Review: Carnival Cruise Lines - Miami Florida
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Carnival Cruise Lines
3655 NW 87th Avenue Miami, 33178 Florida, U.S.A.
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Carnival Cruise Lines Fuel Surcharge Ripoff - Carnival charges $90 fuel surcharge despite the fact that gas and crude oil charges are cheaper than they've been in years Miami Florida
We (17 family members) booked a cruise on Carnival early in 2008. Fuel rates were running above $3.00 a gallon at the time. Carnival added a fuel surcharge of $90.00 to each cabin. By the time we sailed (December 6th, 2008) fuel charges and barrels of crude oil had dropped drastically and were running well below $50.00 a gallon.
Carnival (and other cruise lines) had stopped charging fuel charges weeks before we left but Carnival refused to issue refunds to the customers who had already been charged. They developed a 'corporate policy' that said that crude oil needed to be below $70.00 a barrel daily for 25 days. Well, one day out of 25 the price was 70.58 cents but the average price was well below $70.00 - for an entire week the price was less than $50.00 per barrel. They have refused multiple requests to refund (or even issue an onboard credit) for the fuel surcharge. I ended up paying $180.00 for 58 cents!
Carnival doesn't care about customers - I won't use them again and I urge others to avoid this RipOff company.
Nancy
Southgate, Michigan
U.S.A.
Carnival (and other cruise lines) had stopped charging fuel charges weeks before we left but Carnival refused to issue refunds to the customers who had already been charged. They developed a 'corporate policy' that said that crude oil needed to be below $70.00 a barrel daily for 25 days. Well, one day out of 25 the price was 70.58 cents but the average price was well below $70.00 - for an entire week the price was less than $50.00 per barrel. They have refused multiple requests to refund (or even issue an onboard credit) for the fuel surcharge. I ended up paying $180.00 for 58 cents!
Carnival doesn't care about customers - I won't use them again and I urge others to avoid this RipOff company.
Nancy
Southgate, Michigan
U.S.A.
