Brad
Thistown,#2Consumer Suggestion
Sun, November 20, 2005
Being in this field for many years. One thing customers seem to think is, "I can do anything with my cable wiring". Well, years ago you could. Things are different now and I suggest when your home gets rewired, you leave it alone. If you need another outlet ran to another room, call your provider and pay the charge for doing so. It will cause alot less headaches in the end.
Brad
Thistown,#3Consumer Suggestion
Sun, November 20, 2005
Being in this field for many years. One thing customers seem to think is, "I can do anything with my cable wiring". Well, years ago you could. Things are different now and I suggest when your home gets rewired, you leave it alone. If you need another outlet ran to another room, call your provider and pay the charge for doing so. It will cause alot less headaches in the end.
Brad
Thistown,#4Consumer Suggestion
Sun, November 20, 2005
Being in this field for many years. One thing customers seem to think is, "I can do anything with my cable wiring". Well, years ago you could. Things are different now and I suggest when your home gets rewired, you leave it alone. If you need another outlet ran to another room, call your provider and pay the charge for doing so. It will cause alot less headaches in the end.
Brad
Thistown,#5Consumer Suggestion
Sun, November 20, 2005
Being in this field for many years. One thing customers seem to think is, "I can do anything with my cable wiring". Well, years ago you could. Things are different now and I suggest when your home gets rewired, you leave it alone. If you need another outlet ran to another room, call your provider and pay the charge for doing so. It will cause alot less headaches in the end.
Dee
Anytown,#6UPDATE EX-employee responds
Thu, October 27, 2005
I was a customer service representative. If possible, I would suggest that you go to the TWC in person to resolve the problem. When you call in you will get a CSR who sees that you last spoke to another CSR, "Mary" about your problem. That CSR wants to get you off the phone ASAP and get some more sales calls, so he will transfer you to "Mary" who has no authority AND who may not be in. If "Mary" is available, she will try to flag down a call center supervisor, which is a feat in and of itself, putting you on hold for 10-20 minutes. The supervisor will discuss the problem with "Mary" (more hold time for you), then the supervisor may talk to you. Then the supervisor will attempt to contact the tech's supervisor who will probably not be in. The supervisor will promise to call you back, or rather, will tell the CSR to tell you that we'll return your call when the supervisor gets back to the call center supervisor (and no one knows how long that could take). You would think that the CSR could just place the service call that the tech forgot to place, right? But the CSR does not have the authority to do that because he was not the one who went to your house and saw the problem. The CSR can't get in touch with the tech because the tech is now on other calls. Was the problem ever resolved?