Christy
Chatsworth,#2UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet. Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons. The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe. Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot. During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it. I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business. Just my two cents worth....
Christy
Chatsworth,#3UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet. Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons. The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe. Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot. During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it. I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business. Just my two cents worth....
Christy
Chatsworth,#4UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet. Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons. The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe. Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot. During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it. I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business. Just my two cents worth....
Christy
Chatsworth,#5UPDATE EX-employee responds
Thu, October 07, 2004
I worked in customer service at Mohawk Industries, the company who manufactured the carpet that this complaint was about. I no longer work there due to employment issues I will not mention here. I did work there for 13 years and I can discredit the comments concerning the so called defect in the carpet. Carpet Palace should be commended for their willingness to resolve this with the customer. I encourage the person who posted to give that company another chance to make this right. I suspect that this complaint does not reveal the full story for a number of reasons. The complaintant states that they spoke with customer service at Mohawk and was (in my words)blown off and that it was just tough luck for the customer. I find that hard to believe. Mohawk is very careful about who they will discuss problems or potential claims. The customer service department cannot and will not discuss anything without first providing a valid account numer which can only be provided by the company (Carpet Palace) who purchased the carpet. Mohawk trains their agents to screen who they are speaking with before making statements that could lead to a lawsuit that would make them libel for remarks made by a company representative. I can imagine that if the complaintant actually did contact Mohawk that they were told to contact the company that they purchased carpet at. Mohawk screens their calls as well and any agent who discussed a claim issue with someone other than who the dealer who purchased the carpet would have been dismissed on the spot. During the time that I worked at Mohawk I can honestly say I have never ever heard the term "pooling" of the carpet. To me that suggests that the carpet was stored still wet from the dye or had somehow gotten wet after it was located in the warehouse. I am completly certain that if the carpet was a manufacture defect that "pooling" was not the term used for the defect. In my duties it was our job to list defects to the carpet when a replacement order (claim) was made and we had list after list of options to pick to cover all defects and rarely had I seen a defect that was not listed. If "pooling" was as common as the complaintant suggests then I would have been aware of it. I am sure that the complaintant will not be happy with what I have to say, but the truth hurts. I also think Carpet Palace would have fixed any problem that would have caused their company to look bad or loose business. Just my two cents worth....
Gary
Glen Burnie,#6UPDATE Employee
Wed, October 06, 2004
i would like all my past customer,and new customers to know the owners name is joe jr. he has been the only owner of carpet palace.i have work there since 98,and can personly vouch that he is always in the best intrest of our customers.we use carpet inpestors,they dont work for us or the mill,and if there is a justifyed defect will by replaced asap.anybody including miss jackie,is always welcome to call us at anytime to fix any problym,and as far as i know we have all happy customers.probyms happen anywhere,but we handal everybody imm.untill yesterday oct.5 2004 i did nt even know anybody out there was even upset with us ,and i would like the oppertunity to either wipe off these bad remarks from our record.we have good standins on every report out there,and 75percent of our buissness comes from repeat and refferal cutomers.we have great customer service at all times,anyone of my customers would agree.we try very hard to always keep everyone happy.thank to all that took the time to read this,gary dujack store sales person