- Report: #7770
Complaint Review: Carpet Palace - Glen Burnie Maryland
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Carpet Palace
Ritchie Highway Glen Burnie, Maryland, U.S.A.
Phone:
410-760-1183
Web:
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CARPET PALACE OF GLEN BURNIE TRIED TO SCAM ME OUT OF OVER $1,000!!!
I believe that because i am only 22 years old, Mike, theowner,of Carpet Palace in Glen Burnie MD on Ritchie Hwy. tried to rip me off. I had placed an order for "snap together wood flooring". The price was over $1,000.00.
When they came to put in the flooring they told me they wouldn't do it because my kitchen floor had too much water underneath it. So i said ok can i return the wood and cancle the account i had opened. First he tried to sell me carpet to put over it, or have me put the floor down myself even thought he already told me i had water damage under the floor. I said no just take back the wood and cancle my account. He then told me i had to pay a re-stock fee. I asked how much. He told me $200.00. i said i shouldn't have to pay the re-stock fee. Then he said quote "I need to get paid, if i have to I'll take you to court".
I then call Better Business Bureau to find out about arbitration, which turned out to cost more than $200.00. So I called Mike and made arrangements to pay the $200.00. when i got to the store, Mike wasn't there. The man that was there said he had to call Mike at the other store.
Then i asked for a reciept that i returned the wood. The man told me that Mike said to charge me $250.00. I told him Mike told me $200.00. Then he said that quote " I don't know how Mike came up with that ammount because it would cost us at least double that price to restock the wood." I then told him i would not pay $250.00 and he would hear from my Lawyer.
Later that week, Mike called and said he would accept the "$200.00" for the re-stock fee. I told him my lawyer was looking over it and then i would get back with him. Luckily my lawyer was a friend that didn't charge me anything, and when she talked to Mike and told him that under MD law his and my contract was not completed and hence void. And if he wanted to go to court then we would get him to put my floor in for free. Mike then said to return the floor at no charge.
I believe that because I am a young female, that he thought he could get away with charging me money that i didn't owe him. I was lucky that i had a friend that could help me or else i would have been out $200.00 dollars. My family has spent alot of money in carpet and flooring from Carpet Palace, but Mike tried to take advantage and rip me off so he just lost a lot of potential $$$$!!!
AVOID BUYING CARPET AND FLOORING FROM CARPET PALACE OF GLEN BURNIE, MD!!!
When they came to put in the flooring they told me they wouldn't do it because my kitchen floor had too much water underneath it. So i said ok can i return the wood and cancle the account i had opened. First he tried to sell me carpet to put over it, or have me put the floor down myself even thought he already told me i had water damage under the floor. I said no just take back the wood and cancle my account. He then told me i had to pay a re-stock fee. I asked how much. He told me $200.00. i said i shouldn't have to pay the re-stock fee. Then he said quote "I need to get paid, if i have to I'll take you to court".
I then call Better Business Bureau to find out about arbitration, which turned out to cost more than $200.00. So I called Mike and made arrangements to pay the $200.00. when i got to the store, Mike wasn't there. The man that was there said he had to call Mike at the other store.
Then i asked for a reciept that i returned the wood. The man told me that Mike said to charge me $250.00. I told him Mike told me $200.00. Then he said that quote " I don't know how Mike came up with that ammount because it would cost us at least double that price to restock the wood." I then told him i would not pay $250.00 and he would hear from my Lawyer.
Later that week, Mike called and said he would accept the "$200.00" for the re-stock fee. I told him my lawyer was looking over it and then i would get back with him. Luckily my lawyer was a friend that didn't charge me anything, and when she talked to Mike and told him that under MD law his and my contract was not completed and hence void. And if he wanted to go to court then we would get him to put my floor in for free. Mike then said to return the floor at no charge.
I believe that because I am a young female, that he thought he could get away with charging me money that i didn't owe him. I was lucky that i had a friend that could help me or else i would have been out $200.00 dollars. My family has spent alot of money in carpet and flooring from Carpet Palace, but Mike tried to take advantage and rip me off so he just lost a lot of potential $$$$!!!
AVOID BUYING CARPET AND FLOORING FROM CARPET PALACE OF GLEN BURNIE, MD!!!
5 Updates & Rebuttals
Bonnie
Pasadena,Maryland,
U.S.A.
I am not mistaken!!!!
#2Consumer Comment
Thu, October 07, 2004
This story is very believable because it happened to me! How can you now (3 yrs later) come post a reply? I did not mistake your company with anyone else. I know that i was treated badly by your company and i have gone to another carpet dealer in glen burnie for my most recent carpet needs. I also know of three other people that i told to avoid your company that went elsewhere to get carpet. I will call you just to hear your response, not that it will do any good. Luckily i didn't lose any money when the deal went sour so i don't think you can change my mind that your company (for lack of a better and more mature word) SUCKS!!
Bonnie
Pasadena,Maryland,
U.S.A.
I am not mistaken!!!!
#3Consumer Comment
Thu, October 07, 2004
This story is very believable because it happened to me! How can you now (3 yrs later) come post a reply? I did not mistake your company with anyone else. I know that i was treated badly by your company and i have gone to another carpet dealer in glen burnie for my most recent carpet needs. I also know of three other people that i told to avoid your company that went elsewhere to get carpet. I will call you just to hear your response, not that it will do any good. Luckily i didn't lose any money when the deal went sour so i don't think you can change my mind that your company (for lack of a better and more mature word) SUCKS!!
Bonnie
Pasadena,Maryland,
U.S.A.
I am not mistaken!!!!
#4Consumer Comment
Thu, October 07, 2004
This story is very believable because it happened to me! How can you now (3 yrs later) come post a reply? I did not mistake your company with anyone else. I know that i was treated badly by your company and i have gone to another carpet dealer in glen burnie for my most recent carpet needs. I also know of three other people that i told to avoid your company that went elsewhere to get carpet. I will call you just to hear your response, not that it will do any good. Luckily i didn't lose any money when the deal went sour so i don't think you can change my mind that your company (for lack of a better and more mature word) SUCKS!!
Bonnie
Pasadena,Maryland,
U.S.A.
I am not mistaken!!!!
#5Consumer Comment
Thu, October 07, 2004
This story is very believable because it happened to me! How can you now (3 yrs later) come post a reply? I did not mistake your company with anyone else. I know that i was treated badly by your company and i have gone to another carpet dealer in glen burnie for my most recent carpet needs. I also know of three other people that i told to avoid your company that went elsewhere to get carpet. I will call you just to hear your response, not that it will do any good. Luckily i didn't lose any money when the deal went sour so i don't think you can change my mind that your company (for lack of a better and more mature word) SUCKS!!
Gary
Glenburnie,Maryland,
U.S.A.
carprt palace glenburnie responce
#6UPDATE Employee
Wed, October 06, 2004
there is no mike at our store, never was. owners name is joe. this story seems very unbelivable, and i have no idea who this lady is, but still feel sorry for her, i can assure all my customers if someone orders a wood floor and for some reason we cant install it becase of moistuer in the area or some reson like that , we will compleaty refund all money . and then return the wood to mill, as always. theres no reason to upset or losse any customer that way. i belive she might have us misstaken with someone else. if the person that wrote this letter would please contact me at 4107601183 , i will find her file,and look further in to this claim. customer service is by far the most important part of any store and i feel we handle everybody fast and fair, and have many reff. if needed. thank you for reading my responce letter. i hope i get the chance to prove my statements true, and anyone that need furter info please call ask for gary
