- Report: #992723
Complaint Review: Cartex Motors - Houston Texas
Reported By:
OEM -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cartex Motors
6539 Bissonnet St Houston, 77074 Texas, United States of America
Phone:
7137774774
Web:
Categories:
Business Rating:
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Cartex Motors Vicky-manager Car repossed while under good payment status Houston, Texas
Car was reposed due to lack of maintaining insurance and I now since have insurance but the dealership is requesting I pay off full loan in order to get my car back. I have paid for two years and in good standing and explained to the manager "Vicky" that an error occurred on my electronic withdrawal for my insurance while I was out on vacation and was not expecting for this this to happen. I paid my insurance as soon a I checked my bank account and saw the insurance payment was not deducted. The following morning I called and paid my insurance in order to be in good standing.
I called the dealership several times since 8 am and was told that "Vicky" was the only person that could help me and that she was not in. But that I would need to pay the towing fee which I questioned since the car was not towed it was driven off by someone who pulled up to the car and another person got out and entered my car with a key (this was recorded by the cameras at my apartments.
At 11:25am I was able to speak with "Vicky" who spoke broken English, and I asked her how I could get my car back and she said since car was reposed I would need to pay full loan amount. I informed her that I was not default in the loan and contract doesn't state that for "failure to maintain insurance" it can be reposed. I asked for her boss or supervisor and her exact response was "God" I was very offended and surprised that she as a manager would say that. I asked her who would I need to contact above her and she said "you can talk to God". I then told her that need to seek further assistance since she was not able to assist me.
I called the dealership several times since 8 am and was told that "Vicky" was the only person that could help me and that she was not in. But that I would need to pay the towing fee which I questioned since the car was not towed it was driven off by someone who pulled up to the car and another person got out and entered my car with a key (this was recorded by the cameras at my apartments.
At 11:25am I was able to speak with "Vicky" who spoke broken English, and I asked her how I could get my car back and she said since car was reposed I would need to pay full loan amount. I informed her that I was not default in the loan and contract doesn't state that for "failure to maintain insurance" it can be reposed. I asked for her boss or supervisor and her exact response was "God" I was very offended and surprised that she as a manager would say that. I asked her who would I need to contact above her and she said "you can talk to God". I then told her that need to seek further assistance since she was not able to assist me.
2 Updates & Rebuttals
Virginia
HOUSTON,Texas,
United States
There is always more to the story ! Much more !
#2REBUTTAL Owner of company
Fri, August 10, 2018
Writing nasty reviews online are free of charge and free of taking responsibility about what’s written there . We are financing people with no or bad credit . We sell very nice preowned cars . Not the lower end that you find a lot in buy here pay here dealerships .
We are asking our cutomers to maintain full coverage insurance to keep collateral protected in case of an accident / natural disaster etc . Nothin unreasonable . The stories of " I didn’t know " , " my bank account " etc are kindergarten games . You have insurance or don’t have insurance .
We can’t provide more details to that Story because of privacy limitations but I will say that - there is a lot more to that story . We are 15 years in business and sold many many thousand of cars to a lot of happy customers and will continue to do so . See you at dealership for your next car purchase .
Bubba Lee
REd Deer,Alberta,
Canada
Towing Fee
#3General Comment
Mon, January 07, 2013
I did a little repo work once upon a time.
You pay a fee for towing and storage if it drives away or is towed.
The Drive away option involves two employees
The tow option uses one employee and a truck
Same charge.
As to you r Nasty subprime lender, I bet you had a little "equity" built up in the car and they had the excuse to repo it and resell it to make a bunch more again off the car.
ALL LEGAL
I hope what ever God they pray to holds them responsible, because the Law wont.
