- Report: #1213388
Complaint Review: Cash For iPhones - Internet
Reported By:
Rhythmson4 -
Norristown, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Cash For iPhones
Internet, USA
Phone:
(888) 821-1143
Web:
Cashforiphones.com
Categories:
Business Rating:
(0)
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Cash For iPhones Cashforiphones.com Bait and Switch Internet, California Nevada
I found Cashforiphones on a web search at the end of February 2015. I initially appreciated that it was fast, provided a free box and shipping and seemed to offer a price towards the top of the spectrum. My iPhone5 was from AT&T, 16GB and had been used for over 2 years.
At this time, the iPhone6 had been out for some time so the 5 was not fetching as much as before. Cashforiphones offered $197 based on an online quote. The questionnaire was short and just asked for the phone, service provider and if it powered on or not (which it did).
Soon after I filled out the form, I received a few emails about what to do next. They said the faster I shipped my phone, the more incentives I would be eligible to get. I quickly received the box, the directions were simple and straightforward. It made sending my phone very easy.
It only took about 4 business days before they said that they received the package and that they were testing the phone. All is well up to here.
Then, I received an email from them telling me that they would give me 11 dollars for the phone.
Let me be clear that there wasn't any type of scale for how little they would offer or any type of criteria.
I had to call the company 7 times as I was disconnected the first 6 times. Apparently they drop the calls after 10 minutes of waiting.
When I finally got through to their payment department, the woman told me that I could not have my phone back because they had already processed it, despite it only being 2 days after I got their offer. She told me that because she was a supervisor, she could give me 50 dollars. I kept asking for my phone back and she repeatedly told me that it was impossible while asking what the minimum was that I would accept.
She ended up at 65 dollars. They claimed that there were scratches all over the phone and there were not as it had stayed in a case from day 1.
I am truly disappointed by their entire organization. This money was to help purchase an iPad for children in a Title I school.
Currently, the lowest you can get a used-acceptable version of this phone is for 165 on Amazon.
2 Updates & Rebuttals
Lied to again
#2Author of original report
Mon, March 09, 2015
We agreed upon 65 and the check is for 47. You literally have to fight for every dollar.
Update
#3Author of original report
Thu, March 05, 2015
I was lied to on the phone. Here are the terms and conditions.
F. Should we, upon inspection of your device, decide to quote you a lower price than originally initially quoted, we will email you notice of such amount and you will have three (3) days to either accept or reject that new lower price. The three days begins upon inspection of your device and our emailing you notice of intended payment either pursuant to the original initial quote or such value as we determine in our sole discretion. If you reject any subsequent quote prior to the elapsing of this three-day period, we will return your device to you within five days thereafter. If you fail to either accept or reject the new quote within the three days or IF WE ARE UNABLE TO CONTACT YOU AND YOU FAIL TO CONTACT OUR PURCHASING DEPARTMENT BY PHONE WITHIN THESE THREE DAYS, YOU WILL BE DEEMED TO HAVE ACCEPTED THE NEW QUOTE/PAYMENT AND WE WILL HAVE PURCHASED YOUR DEVICE FOR THAT PRICEand paid for pursuant to the terms of this agreement. It is your responsibility to be available to receive a call or an email for the purposes of our contacting you to notify you of such new quote. In all cases where you request the return of your device by speaking to Purchasing Department over the phone and within the three (3) days set forth above, such device will be returned free of charge.
