Was offered $180 for my like new iPhone 5. Sent in the phone. At first they said there was an ESN issue. Then before confirming it had been resolved they offered me $12 for a perfectly good iPhone 5. I left numerous voicemails and emails telling them I wanted my phone back. You have 3 days but kind of hard for that to work when no one answers the phone. BBB Report filed. I'm also talking with an attorney. I am going to file a suit in small claims court against these guys. They pretty much stole my phone. I never approved of the $12 especially for no explanation as to why they are only offering $12. If you need an attorney to represent you...let me know. I know an attorney who eats these type of guys for lunch.