- Report: #1310050
Complaint Review: casting360 - Internet
-
Author Not Confirmed
Why?
casting360
Internet, USA
Phone:
2132712757
Web:
casting360.com
Categories:
Business Rating:
(0)
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casting360 John hays (person spoke to), Anna (would not want to give me her last name) recorded phone calls Internet
I saw the ad on facebook. I was bored and signed up, did not expect them to contact me so fast from a 213# . So I picked up, not being inform that this call is recorded for quality and training purposes. No big deal, until I gave my credit card info to John Hays, the rep. While all this was going on i was reading on here about casting360, i got suspicious and weary. He let me know I was being recorded, I freaked out. I told him why couldn't you let me know I was being recorded. Now I have a reason to cancel my transaction with them, giving them a hard time on purpose to see the scammers come out of them. John remained professional but could not answer my question on recorded calls, o ask him more about membership fee, first he told me there is that one time $1.98.
Asked him again is there any other fee I should know about (info provided on this website help me ask my question) he told me only the one time portfolio fee. Now I am getting upset because he did not answer my question. So I played along still, then he give me more info on the training video which I had to pay for (did not tell me tat when I asked him any more fees I should know about), then he tell me about my 14days and cancel after that or pay $3x.xx a month to keep it going. I told him i changed my mind and want to cancel. He told me he cant transfer my call to customer service, he gave me the number. At this point I am fed up, with them doing the run around. I asked to speak to his supervisor. His supervisor came on, we talked told her my problems, she explain to me all company record their phone calls for quality and training blah blah.
I told yes I know that, but Did you guy informed me that this conversation was being recorded when you first call me? She failed to provide a solid answer and gave me an explanation on how company all use the recording for quality blah blah. I told her "no you did not answer my question, did at any time you let me know before I gave you my credit card information that I was being recorded." She decide to change topic, that made me upset, I interrupted her, got rude, doing the most to get her lose her cool. Which she did. Once she did I asked for her name. She only gave me her first. I ask for her last, she said I don't need it! Now I am going all out using "18 U.S.C. 2511(2)(d)" she got rude telling me I m rude for not letting her talk. I told her she not professional, because she did not answer my concern.
She then ask how she gave Me the information. I told her no you did not answer my question, "did at any time you let me know when you called before I press one that you were recording me. She took a while gave some b.s then I asked again firmly did you..? She finally said "no" in a shameful way. I told her that was illegal, now I want to cancel, she go on about explaining to me about recorded phone calls was normal. And she belittled me. So I told her I am going to sue if they did not give me my money back. Thank you ripoffreport. You saved me. I try to get my money back after calling 8005080298 they told me within 24-48 hours.
1 Updates & Rebuttals
R.C.R
USA18 complaints here alone...
#2Consumer Comment
Mon, June 20, 2016
...against this company. If you check other consumer sites, you will find thousands. Simply google search on casting360 scam. BTW: if you haven't gotten your $ back, request a chargeback thru your bank.
