Complaint Review: Casting360 - San Francisco California

I found a 1-800 # for Casting360 or Casting 360 on the internet while lookijng for employment. I am rebutting the statement to the person who claims they recieved various forms of media-related work: the person fails to specify how shortly after a specific job was obtained. This person is not 'one of us'.

I thought I was on the up-and-up on scams. I was wrong.

I agreed to the $1.98 fee and declined the other services the representative (also in broken english as other have described). Before I gave my information I clarified that I would only be charged $1.98 and after the 14 days membership trial I could cancel by "just calling up and cancelling?" Answer was: "Yes, Maam". (Later to find out it is 10 days).

After the 14 day 'free trial' I called and got busy signals. I e-mailed [email protected] stating I was no longer interested in the membership. They replied that it could only be cancelled by a letter in the mail or fax (which I later discovered in agreement). I sent a certified letter by mail immediatly.

The next time I saw my credit card statement, I saw a charge for $34.98. When I called, a representative argued that I did not call within the time specified. It happenend to eb the person who signed me up. What are the chances? Bad sign.

I asked for her supervisor and spent 10 minuites on hold before I got a supervisor. This man spent 10 minutes telling me why I culd not be refunded. After I threatened to call my credit card and the Better Business Bureai, he immediatly changed his tone. He did give me the refund "not because it's the policy, but as the courtesy".

I thank him for the "courtesy" and hope others do not face 3 months+ of charges before they go through the same ordeal. These people made it extremely difficuly to get a refund. Anyone who does not threaten to call the BBB probably won't get a refund.

A few days after the refund my credit card became "compromised" after someone tried to purchase approx $700- products on watchshop.com from Great Britain! Hmmm...

I was online the other day, and I was surprised that there are so many negative, and even abusive reviews and complaints.

Who cares where the call center is located if the casting calls and work are located in the US? When you call about your phone bill or get tech support, 90% of the time you are calling somewhere outside of the US anyway. Everyone outsources nowadays.

I saw the same complaint in about 10 different places. Clearly, someone posted the same thing over again trying to burn their reputation. It’s probably a competitor trying to beat Casting360. It’s not ethical, but it happens in business all the time.

It could also be a former member who didn’t read the Terms & Conditions and were surprised by the fees, and probably thought the film crew would come to their house and film them sitting on the couch in a new reality show. It’s easy to post a negative review when your not happy with something, instead of having more patience to figure out the best way to use the service you actually signed up for in the first place.

Casting360 helped a lot of people find jobs and various side gigs that changed their life, including myself. I applied myself, and used the tools that were available to me instead of just waiting for something to happen. I’ll admit, I didn’t find anything for the first month or so, but I didn’t give up searching. Since then I’ve acted in web series, commercials, and dozens of movie extra roles making a decent income.

It’s easy to blame the company, so stop hating and try harder! People that never do anything will never achieve their goals.