- Report: #826197
Complaint Review: Cat Melnyk Photography - Orlando Florida
Reported By:
Amy -
Vero Beach, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Cat Melnyk Photography
8505 Milano Drive #1827 Orlando, 32810 Florida, United States of America
Phone:
407-970-1509
Web:
www.catmelnyk.com
Categories:
Business Rating:
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Cat Melnyk Photography Poor quality photography, DVD not as described, refused refund. Orlando, Florida
Mrs. Melnyk was paid in advance to provide candid photos and a "complete" DVD of a pageant my daughter was in on Dec. 10 2011. The problems started first when she sent out an email saying the disk was in the mail, a week later no disk (I lived within 2 hours of her) so I messaged her and she said she would send another which took another week. She kept claiming holiday hold up, but I received other packages from further away in shorter time spans. When the disk came first I was surprised by the lack professionalism of the disk, then the poor quality of the photos.
The final disappointment was the video which I expected the full pageant to view (which is what the order form stated I was getting) but instead got a chopped version that only included the parts my daughter was in. Being the person to bring my daughter onstage and dress her for each portion, I didn't get to see the pageant. it was the whole reason I purchased the DVD. Mrs. Melnyk also failed to include a release to print the photos which was supposed to be included, so legally I can't even print them, not that they are worth printing. She has refused refund of payment, which is poor business practice.
The final disappointment was the video which I expected the full pageant to view (which is what the order form stated I was getting) but instead got a chopped version that only included the parts my daughter was in. Being the person to bring my daughter onstage and dress her for each portion, I didn't get to see the pageant. it was the whole reason I purchased the DVD. Mrs. Melnyk also failed to include a release to print the photos which was supposed to be included, so legally I can't even print them, not that they are worth printing. She has refused refund of payment, which is poor business practice.
2 Updates & Rebuttals
Amy
Vero Beach,Florida,
United States of America
Why then was it not made right?
#2Author of original report
Tue, January 24, 2012
If the photographer knows that one of my complaints is getting a full DVD as HER order form states is the product then why not just fix it instead of emailing me and not sending the proper disk??? Cat Melnyk studio still has not sent the disk that I should have received nor a release to print the pictures. As far as the out on holiday excuse, it said she would return Sunday, I sent a second message after that Sunday and still didn't get a reply. Just beware and don't pay her up front, if your not happy she does not back her own work. She could have rectified the problem with the proper DVD I paid for and a refund for the crappy pictures. I have never posted a complaint about a seller of any kind which could hurt their lively-hood, but this lady just won't admit she didn't get good photographs of my daughter. I would be glad to post the pictures, but I have made it very known on my complaints that she didn't provide the release to use the pictures and I would be afraid of legal retribution (please note it was part of the order to receive a release).
Cat Melnyk
Orlando,Florida,
United States of America
A 5 Star Company
#3REBUTTAL Owner of company
Tue, January 24, 2012
I did shoot a pageant on Dec. 10th, 2011. Because it was the holidays the DVD company and myself were backed up and packages took longer to get out than usual but still arrived within a month, which was 2 weeks earlier than the deadline.
One such participant that I sent a disc in Australia to at no extra charge wrote "They arrived today and are just beautiful." The complaint came from a customer displeased sadly with her package and when she wrote to my email and my automated email response came back stating that I was on holiday and what my return date would be she did not wait for any sort of response. When I did return I explained that the DVD company (not myself, I am a middle man on that disc and the money for that portion) would be happy to send out a full disc it was returned with more complaints and closed ears. I am sadden by an unhappy customer of course but I have had 5 stars across the board except this blemish and know that it will continue on a trend of high marks after this.
