- Report: #422609
Complaint Review: C&C Mattress - Peter J. Cancelli - Cherry Hill New Jersey
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C&C Mattress - Peter J. Cancelli
2095 RTE. 70 East Cherry Hill, 08003 New Jersey, U.S.A.
Phone:
888-732-5923
Web:
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C&C Mattress Owner Peter J. Cancelli Don't be Ripped-Off by this Web-site. Cherry Hill New Jersey
C&C Mattress has a web site and slick web blog that portrays itself as experts in fighting for consumers. It claims it protects consumers against unsavory and unethical practices by others in the mattress business. We found out the hard way that it's all a bogus come on.
They are located in New Jersey . . . that should have been a red flag.
Our involvment with C&C Mattress began after researching mattresses online. After reading their ASK THE EXPERT mattress blog, I thought they were safe. Everything they claim they don't do turns out to be exactly what they did to us.
We purchased a Sealy Springfree Mattress. It arrived but the delivery men refused to open the box to inspect. We figured it would be fine after hearing all of C&C Mattress assurances. Turns out the mattress was defective. We sent pics of the hole in the side of the mattress to them within an hour of delivery. C&C Mattress saw the pics and agreed it was an obvious factory defect.
They told us not their problem, to get it repaired by a local person and they would pay the bill. We reminded them that we did not agree to pay for a defective mattress needing repair but rather WE PAID FOR a top of the line SEALY mattress with no defects. After 3 weeks they still refused to replace the mattress. Does this sound like the 100% customer satisfaction a guarantee return claimed by their web-site?
Steve
St. Louis, Missouri
U.S.A.
They are located in New Jersey . . . that should have been a red flag.
Our involvment with C&C Mattress began after researching mattresses online. After reading their ASK THE EXPERT mattress blog, I thought they were safe. Everything they claim they don't do turns out to be exactly what they did to us.
We purchased a Sealy Springfree Mattress. It arrived but the delivery men refused to open the box to inspect. We figured it would be fine after hearing all of C&C Mattress assurances. Turns out the mattress was defective. We sent pics of the hole in the side of the mattress to them within an hour of delivery. C&C Mattress saw the pics and agreed it was an obvious factory defect.
They told us not their problem, to get it repaired by a local person and they would pay the bill. We reminded them that we did not agree to pay for a defective mattress needing repair but rather WE PAID FOR a top of the line SEALY mattress with no defects. After 3 weeks they still refused to replace the mattress. Does this sound like the 100% customer satisfaction a guarantee return claimed by their web-site?
Steve
St. Louis, Missouri
U.S.A.
1 Updates & Rebuttals
Pete
Cherry Hill,New Jersey,
U.S.A.
Bad Faith or Fraud?
#2REBUTTAL Owner of company
Sun, February 15, 2009
My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange. We are currently in the middle of the stand-off that Steve created. Furthermore, Steve has identified himself as a prosecutor and has threatened me, and I quote: "I have no choice but to have this matter investigated by the New Jersey Secratary of State and Attorney General. I will pursue you both in State Court as well Federal Court for practicing in fraudulent interstate commerce." If Steve is, in fact, a prosecutor, It is likely to be illegal for him to abuse his authority of personal reasons.
