- Report: #293907
Complaint Review: Cdearth - Internet
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Cdearth
cdearth.com Internet, U.S.A.
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cdearth.com - CDEARTH promised me a free CD pay only 2.76 sh and a month later they builled my Credicard without my permission $32.45 Internet
Doina,
Thank you for trying our software!
This serves as a confirmation that on 12/22/2007
you have cancelled your account # 402759
with CD Earth's Software Library Club. By cancelling
this account, you will not receive any more Software
CDs or charges from us.
Since you decided to keep the CDs past the 25 day trial
period, the good news is there is nothing to return. All
four Software CDs are yours to keep and enjoy! For $32.45 when you promised them for free?????
Questions? Please call our friendly Customer Service anytime
at one of the phone numbers below.Really I called them and they told me I will not be refunded back
Enjoy the software! We thank you again for your business! No I am not enjoying them Have a great day,
CD Earth Customer Service
[email protected]
1-866-789-0369 (US/Canada)
1-902-405-4453 (Global)
Cancell my acct I did not agreed with anything all I did is to accept the free cd they have promised
PS They do not even work FRAUD
Doina
El Paso, Texas
U.S.A.
Thank you for trying our software!
This serves as a confirmation that on 12/22/2007
you have cancelled your account # 402759
with CD Earth's Software Library Club. By cancelling
this account, you will not receive any more Software
CDs or charges from us.
Since you decided to keep the CDs past the 25 day trial
period, the good news is there is nothing to return. All
four Software CDs are yours to keep and enjoy! For $32.45 when you promised them for free?????
Questions? Please call our friendly Customer Service anytime
at one of the phone numbers below.Really I called them and they told me I will not be refunded back
Enjoy the software! We thank you again for your business! No I am not enjoying them Have a great day,
CD Earth Customer Service
[email protected]
1-866-789-0369 (US/Canada)
1-902-405-4453 (Global)
Cancell my acct I did not agreed with anything all I did is to accept the free cd they have promised
PS They do not even work FRAUD
Doina
El Paso, Texas
U.S.A.
1 Updates & Rebuttals
Susie H.
Dallas,Texas,
U.S.A.
Software Library Club and 25-day trial
#2REBUTTAL Owner of company
Thu, December 27, 2007
Dear Doina, I apologize for any inconvenience. Obviously, we prefer and try all we can to always help our customers directly. As you know from our website when placing the order, we offers 2 free software CDs to new customers who want to try out our Software Library Club, which helps customers build their own personal software library. As explained on our website, customers receive 4 CDs for the initial set based on their selections and preferences. Two of the CDs are free and the other 2 are on a no obligation 25-day trial. Customers can cancel anytime either online, calling the toll-free number provided in their package or by emailing customer service. They return the 2 CDs they do not want and keep the 2 free without any other charges. The other question I don't understand is if the CDs did not work as you state, why did you not contact us for help? Customer Service is available 24 hours a day, 365 days a year.
