- Report: #1032425
Complaint Review: Cdearth.com - Internet
-
Author Confirmed
Why?
Cdearth.com
[email protected] Internet, U.S.A.
Phone:
866-789-0369
Web:
N/A
Categories:
Business Rating:
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Cdearth.com Returned the cds they sent in the time limit -still are charging my debit card Internet
The email I received from CDEarth:
Thank you for trying our software.
>
> We just received your CDs on 11/18/2008. As explained on the cancellation page and in the cancellation email you received from us on 11/12/2008, due to this special offer we must receive the CDs back within 15 days after you cancel.
>
> We received your CDs 5 day(s) after you cancelled.
> We, therefore, conveniently billed you for the CDs.
>
> Please contact us so we can reship the CDs back to you. Ask our friendly Customer Service to waive the shipping & processing fee!
>
> If we can be of further assistance, please don't hesitate to contact us. Our friendly Customer Service associates are available 24 hours a day, 7 days a week and may be reached at one of the phone numbers below.
>
> Have a great day,
>
> CD Earth Customer Service
> [email protected]
My email by return mail:
This doesn't even make any sense. You tell me that you must receive the cds within 15 days of cancellation and you tell me you received them within 5 days and yet you are going to bill me for them. I better get a refund on my debit card ASAP or you are asking for trouble. Do not ship the cds back - we do not want them. I can't believe this - what kind of business tactics is this.
>
Stevie
Elberta, Alabama
U.S.A.
Thank you for trying our software.
>
> We just received your CDs on 11/18/2008. As explained on the cancellation page and in the cancellation email you received from us on 11/12/2008, due to this special offer we must receive the CDs back within 15 days after you cancel.
>
> We received your CDs 5 day(s) after you cancelled.
> We, therefore, conveniently billed you for the CDs.
>
> Please contact us so we can reship the CDs back to you. Ask our friendly Customer Service to waive the shipping & processing fee!
>
> If we can be of further assistance, please don't hesitate to contact us. Our friendly Customer Service associates are available 24 hours a day, 7 days a week and may be reached at one of the phone numbers below.
>
> Have a great day,
>
> CD Earth Customer Service
> [email protected]
My email by return mail:
This doesn't even make any sense. You tell me that you must receive the cds within 15 days of cancellation and you tell me you received them within 5 days and yet you are going to bill me for them. I better get a refund on my debit card ASAP or you are asking for trouble. Do not ship the cds back - we do not want them. I can't believe this - what kind of business tactics is this.
>
Stevie
Elberta, Alabama
U.S.A.
1 Updates & Rebuttals
Stevie
Elberta,Alabama,
U.S.A.
cdearth.com
#2Author of original report
Wed, December 03, 2008
After several emails to this company they finally gave me credit for the cds they had charged me for even though I had returned all cds including the two free ones. They were very courteous even though I had to remind them to please refund my money. They did so very quickly after my last email within several hours, as a matter of fact. My lesson learned: There is no such as free merchandise without some type of sales tactic. I won't fall for such a scheme again. Stevie
