Erin
Ewing,#2REBUTTAL Owner of company
Sun, May 21, 2006
Almost a month ago I received an inquiry from Susan in regards to a unit in my clearance section of my website. She wanted the wig but did not have a credit card to purchase, I suggested western union as an additional form of payment. I agreed to take the wig out of my clearance section so it could not be purchased by anyone else. She agreed and proceeded to say she will be sending it shortly. She said it was a holdiay and the western union location would not be open until tuesday, so I agreed that was fine, I would wait for her. After receiving emails stating that it was sent, and I go to western union, twice to find out it was not sent. I email her to let her know that something must of happened, she called western union and they stated that someone would be calling her back with some information (this is what she said to me). First we thought it was a mix up with my name being spelled wrong on the form, but that was not even the case. The first time it was not sent. A few days later I receive an email stating that the money was sent again. I go to Western union again, and the money was sent but instead of $470 (for the unit, accessories and shipping) I was sent $127.48 on April 24, 2006. Which is significantly lower then the amount of her purchase. I email her in regards to this, and I receive an email from her husband, stating that he would send the rest later that week. I tell him that I would not take the money, and that he could send the amount in total later that week, but he insisted that I take it. I did the next day, eventhough I should have trusted my instincts from the beiginning and declined the western union transfer. Later that week I email asking about the rest of the payment, he said that he would be sending it. I kept getting the run around for week or two. I receive an email from his wife earlier this month asking where her wig is. I wont go into detail because this is not the place to speak on it, because it is a personal manner. And I respect their privacy. But to get to the point, I was asked to respond to the husbands email address, and I guess susan was left in the dark in regards of the whole situation. Needless to say, I had to switch to a different email address because she was not getting replies from my business email (very odd). She found out exactly was going on from her spouse, apologized. It was fine, she then a few days later stated she had no use for the wig, and wanted to get her money back. I said no problem, and as of today returned the funds to her. So for almost a month I have been trying to finalize this terrible transaction. But I get called out as being a bad business for being understanding and considerate to the fact that this woman is going through cancer, and understanding that is very overwhelming and stressful time for her. I deal with women everyday going through this, and I know how important these hair systems are to them. Unlike everyone else that gets them for vanity purposes, these units are their hair. I have answered EVERY email from herself and her husband. I have communicated since day one.