- Report: #989500
Complaint Review: Cellphoneshop.net - Thousand Oaks California
Reported By:
Autowood -
Thousand Oaks, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cellphoneshop.net
Thousand Oaks, California, United States of America
Phone:
Web:
http://www.cellphoneshop.net/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellphoneshop.net Sold defective Micro SD chip and wrong battery for my phone Thousand Oaks, California
I received a defective 32 GB Micro SD chip. It did not work. Contacted customer service. After a number of emails asking me if the chip was locked, what kind of phone did I have, then finally sent me an RMA # and address to return to a month and a half ago. CPS Return Department 7486 La Jolla Blvd, #118 La Jolla, CA 92037 US United States. So far nothing. I have sent several follow up emails with no response. Also received a battery for a LG Chocolate 3 phone which send error message to phone screen and shuts off.
1 Updates & Rebuttals
Autowood
California,United States of America
Withdrawl of Complaint
#2Author of original report
Fri, January 25, 2013
I wish to withdraw the original complaint. After numerous emails questioning me about what device I used the 32 GB chip in and the status of the chip, a new working chip was sent. A replacement battery was sent but gave the same "Use Genuine Battery" error message. I found a trick on Fixya.com com and the battery works now. Cellphone shop offered to refund my money. Just remember, to most of the people who you contact, English is a second language.
I really can't complain. The price is right and with patience, customer service works.
