- Report: #1243633
Complaint Review: Century Link -
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Century Link
304 USA
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Century Link Huachuca City AZ DISCONNECT BILL PAID WITH RECIEPT National Wide
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My bill was paid twice by USAA bill pay. Two months in a row. I paid online via the USAA web site I had confirmation in both occausions. On the first one I recieved a diconnect notion in the mail. I didn't want to be shut off so I paid on the companies web site. I was never credited for the bill paid bill. So after numerous calls being put on hold for 45 mins. total I finally recieved a check in the mail for the first bill pay. The following month June of 2015 the phone bonce form **** happened again. I was put on hold and pushed around to four people. One seemed very sincere but the billing mix up was behond her pay-grade. She seen no disconect notice on my account!
Ten days latter in the middle of the day my service was shut off. My bill was not due for about 10 days. I wasn't over due in any way. I had paid my next bill early by mailed check and had subtracted the uncredited amount with a note on the check regarding the uncredited amount. After my sevice was rudely in the middled of the day without any notice, I stopped payment on the check at a cost of $29. At the time I needed my phone because I a 100% disabled Vietnam Combat Vet. Now I am forced to use a Tracphone and pay by the min. It is costly because hold times are long when you call the VA and put on hold for 58 min.
Century Link has no heart and bills in one state and sends disconnect notices from another accoss the country. Service calls are dispatched from the Philliapian islands. This is a company in business for max profit not service. There service representices are mostly good BSers. Where is the money going?
