- Report: #835192
Complaint Review: Century Link - Phoenix Arizona
Reported By:
Victor -
Killeen, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Century Link
P.O. Box 2961 Phoenix, 85062-2961 Arizona, United States of America
Phone:
1-800-788-3500
Web:
www.centurylink.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Century Link Charged me for no service. Phoenix, Arizona
I ordered internet and was promised the speed of 10 megs. when i installed it all i could get was 1.5 megs.
I called them and started troubleshooting and could never get it to go to the 10 megs, we tried for the next 5 days to get it but it never worked.
on the 5th day i decided just to cancelled because it was not working correctly, they did offer to send a tech but by this time i was very unsatisfied and frustrated with there service.
I still had my Time Warner cable internet so i just stuck with them. never had a problem with time Warner internet. 15 to 20 megs plus. little pricey but hey i get the speed so ill just stay with they higher cost.
A month later i get a bill for $40.50 from centurylink, when i called them they said that that is the amount i have to pay.
54.95 prorated charge
-32.97credit adjustment <------------- OK Thank You
total= 21.98 +
federal excise tax 0.26
Killeen Sales Tax 0.20 <-------------Really? so many Fee's anf Taxes
Texas Sales Tax 0.78
Texas Universal Service Fee 0.21
Universal Service Fund Surcharge 0.36
total taxes and fees = 1.81
total so far= 23.79 <------ I would have been happy paying this even thou i did not use the service, i really should have not paid anything but i would have pay this just to get it over with.
But...
more charges...
add+
other charges- local service from Jan 09 - feb 08<------now keep in mind i cancelled 5 day after i ordered the service.
HSI Activation Fee DEC 07 - $15.00 <-----------could have been Waived
Killeen Sales Tax 0.23
Texas Sales Tax 0.97 <----------- Didn't we see this before?
Texas Universal Service Fee 0.51
add this= 16.71
grand total $40.50 for service that was never used.
Total rip off.... I did not get the service they said i would get...I did not use the service...I cancelled in 5 days..you figure if they really cared about there customers and there own reputation they would not have at least charge for all the taxes and activation fee..i would have been,"even thou i did not use the service", ok with the $23.79.
I did pay the bill of $40.50 due to i don't want it to go to collections and ruin my credit. But just shows how these companies who are wealthy have no compassion for the consumer.
Shame on Century link.... TOTAL RIP OFF
STAY AWAY FROM THIS COMPANY
Total bill for 5 days of non-service= 40.50 WOW
I called them and started troubleshooting and could never get it to go to the 10 megs, we tried for the next 5 days to get it but it never worked.
on the 5th day i decided just to cancelled because it was not working correctly, they did offer to send a tech but by this time i was very unsatisfied and frustrated with there service.
I still had my Time Warner cable internet so i just stuck with them. never had a problem with time Warner internet. 15 to 20 megs plus. little pricey but hey i get the speed so ill just stay with they higher cost.
A month later i get a bill for $40.50 from centurylink, when i called them they said that that is the amount i have to pay.
54.95 prorated charge
-32.97credit adjustment <------------- OK Thank You
total= 21.98 +
federal excise tax 0.26
Killeen Sales Tax 0.20 <-------------Really? so many Fee's anf Taxes
Texas Sales Tax 0.78
Texas Universal Service Fee 0.21
Universal Service Fund Surcharge 0.36
total taxes and fees = 1.81
total so far= 23.79 <------ I would have been happy paying this even thou i did not use the service, i really should have not paid anything but i would have pay this just to get it over with.
But...
more charges...
add+
other charges- local service from Jan 09 - feb 08<------now keep in mind i cancelled 5 day after i ordered the service.
HSI Activation Fee DEC 07 - $15.00 <-----------could have been Waived
Killeen Sales Tax 0.23
Texas Sales Tax 0.97 <----------- Didn't we see this before?
Texas Universal Service Fee 0.51
add this= 16.71
grand total $40.50 for service that was never used.
Total rip off.... I did not get the service they said i would get...I did not use the service...I cancelled in 5 days..you figure if they really cared about there customers and there own reputation they would not have at least charge for all the taxes and activation fee..i would have been,"even thou i did not use the service", ok with the $23.79.
I did pay the bill of $40.50 due to i don't want it to go to collections and ruin my credit. But just shows how these companies who are wealthy have no compassion for the consumer.
Shame on Century link.... TOTAL RIP OFF
STAY AWAY FROM THIS COMPANY
Total bill for 5 days of non-service= 40.50 WOW
