- Report: #459502
Complaint Review: Century-National Insurance Company - N. Hollywood California
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Century-National Insurance Company
12200 Sylvan Street N. Hollywood, 91606 California, U.S.A.
Phone:
800-231-5711
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Century-National Insurance Company Double-billing on payment service charges N. Hollywood California
My home insurance policy renewal listed the various payment options. Each of them included a $5 service charge per payment. However, when I received the premium due notice (bill), another $5 was added to the amount of the payment.
The balance statement which came with the bill listed the amount of the previous payment applied toward the policy premium, minus the amount of the service charge. The customer does not receive an itemized listing of actual payments and charges which makes it difficult to notice that one is paying double service charges.
Hard copy evidence of the "mistake" is in my possession, naturally.
Tom
Escondido, California
U.S.A.
The balance statement which came with the bill listed the amount of the previous payment applied toward the policy premium, minus the amount of the service charge. The customer does not receive an itemized listing of actual payments and charges which makes it difficult to notice that one is paying double service charges.
Hard copy evidence of the "mistake" is in my possession, naturally.
Tom
Escondido, California
U.S.A.
1 Updates & Rebuttals
Tom
Escondido,California,
Problem corrected
#2Author of original report
Wed, June 26, 2013
I believe the problem has been corrected and later statements reflected the correct premium.
The company never admitted the mistake nor offered to reimburse any overpayments.
