Complaint Review: Centurylink -

Thanks. You are so helpful and I'm glad you stand for the rights of the giant telecoms to randomly change rates, tack on ridiculous late payment charges for pennies over the amount due. And have no compassion for people with real lives and unforeseen events.  I hope if you are ever in the hospital no one ever looks are your service bill and you also get no service or empathy from these companies you defend.

I do have a power of attorney. I'm sure sending in the copy to the address provided will result in this being handled in a swift and fair manor. Rather than a waste of my time for pointless futility. In the mean time I just had my wife call in, say she was my mom, ask about a refund of all the late fees, be denied,  and then canceled the account.  So much for the great and meaningful security measures in place to protect the account. There was no contract, no special rate that expired. The rate was raised over 200% after 2 billing cycles of having the few dollars under the amount due. Probably also in some fine print.

CenturyLink billed my mom over $100 in late fees because she missed about $6 in payments when they raised the rates while she was unable to review the invoice. Of course it's all legal and in the fine print. But customer service is listening to customers and having empathy to their situation. I feel safe there are people like you in place to make sure this will never happen. Dog eat dog, right? Read the fine print. Stop whining, you don’t deserve anything beyond the air you breath, ever.

I stand firmly by my report. RIPOFF. Buyer beware.

Good luck when you get old and have emergency surgery. I hope you have loving people around you to get your mail and make sure your $2 is added to the bill pay payment so you don't breach your contract with poor poor #Centurylink. 

 Dave Fort Myers Florida

Why didn't your mom review her statements? Does she have a contract that guarantees a set rate for a period of time  Perhaps if she READ her statements she would have gotten the notice of the price increases.

As for the Power of Attorney, you are not going to want to hear this but..THEY are 100% RIGHT.  Your mom is an adult, you are NOT on the account.  You have ZERO right to review the account, and they have every right, and actually an obgliation to NOT discuss the account with any unauthorized people.  You should be thankful that they were doing this and not writting a RipOff report about it.  As if they were lax what would keep someone with bad intentions from getting just enough information where they could "fake it" and give them a sob story where perhaps even getting service started at another address in your mom's name.  I can guarantee you would be the first one here saying how they should have done more to verify that the person that called.

I do like how you wanted some sort of grace period because of the hurricane, which while understandable it doesn't explain why you want the grace period to extend back into July(or earlier).

One final thought. Yes, you should seriously look at getting a POA from your mom in case an emergency does come up and you do need to deal with things. A good attorney can point you in the right direction as to what you should do.