- Report: #1105289
Complaint Review: CenturyLink - Colorado Springs Colorado
-
Author Not Confirmed
Why?
CenturyLink
Colorado Springs, Colorado, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CenturyLink Deceitful, Dishonest, Rip off Company Colorado Springs Colorado
CenturyLink: Deceitful, Dishonest Company, False Advertising and Lying Salespersons and Customer Service - Huge Rip off – Stay Away From This Devious Business!!!
Please do research online on CenturyLink and see for yourelf. Read the bazillion complaints and negative reviews about this awful, disgusting business! Unbelievable! You think this kind of disgraceful business handling is only in Third World Countries, but we have it here in the USA!!! How low can CenturyLink be right in front of our eyes ; lying, deceiving and ripping off customers continously! CenturyLink is only interested in short-term dishonest gains made from ripping off customers.
There is an incredible large number of customers who have been ripped off by CenturyLink. Please read complaint reports everywhere online before you decide to do business with CenturyLink. The number of complaints are outrageous.
I called CenturyLink to set up service for Internet. I spoke to salesperson T.C. who offered me a bundle deal for 24 months (20+High Speed Internet+unlimited long distance phone+over 311 Prism Premium channels HD and DVR) for $118 plus tax per month, guaranteed price!!!! This deal included free installation, no charge for modem, $50 off first bill, $150 Visa card (that we have not received) and $10 off for the first 12 months.
A month later, we received our first bill, which included charges for the month that passed and 1 month in advance totaling $358. My husband and I were shocked at the outrageous price that we did not expect at all. We called the customer service who kept transferring us from one person to another and then, one person strongly recommended that we pay the bill in full and wait 7 to 10 days for a reply with a possible price adjustment. We were not happy with their handling of our issue.
After multiple attempts and long waits on the phone, we expressed our deep frustration and distrust regarding CenturyLink's false advertising and misleading of customers about deals and prices.
When we warned them that we will be writing a complaint with BBB and elsewhere online, we were transferred to National Helpdesk and spoke to B.L. who was very polite and patient. She adjusted our bill to $247.88, credited $110.53 toward our account and sent us a confirmation email. She also ADJUSTED THE PLAN that we agreed on in the first place with T.C to $123 (with a reduction in the # of TV channels) instead of 118 per month plus tax.
Two weeks later, on 12/7/2013, we receive a Disconnect Notice for a past due of $110.53. We are extremely outraged and very disappointed for the first time in our life that a company in the US like CenturyLink is dishonest in handling business, continuously misleads and rips off its new customer instead of gaining a long-tem, serious client.
