Complaint Review: CERTIFIED FINANCIAL PROTECTION GROUPLLC // SAFEHOUSE - oceanside 2101 el camino Real Suite 101 California

"Dear Homeowner,
 
We would like to thank you for allowing Certified Financial Protection Group to assist with your forensic audit and subsequent loan modification. This industry has undergone many changes over the past year, and the company has made concerted efforts to continue to progress with your lender to achieve as successful an outcome as possible.
 
I am sorry to have to announce that CFPG will cease operations.
 
Far too many lenders are unfairly making all attempts to extend the process of a modification request by using numerous stall tactics. Some of these include: requesting updated information every 30 days, extending hold times, losing documents, denying requests, and avoiding resolutions of a borrowers severe problems. Essentially, they want you to give up.
 
It is now and has always been our intent to provide you with a service to reach the optimal of benefits. Since Certified Financial Protection Group will no longer be servicing your file, we wish to provide you with some suggested resources available to assist you with the continuation of the recovery work to have your lender provide you with an acceptable result.
 
CFPG has examined the results and progress of an organization that is directly contracted with your lender. That organization is known as the National Association of Consumer Advocates (NACA). It is a nonprofit advocacy group who is certified by the governments Department of Housing and Urban Development. CPPG will refer our clients to NACA in an effort to provide the resolution of your modification process. NACAs service is at no additional charge to you.
 
It has been our goal to assist all of our clients in reaching the result which will resolve in each keeping their home. Though we have been very unfairly vilified by a number of people and organizations, we are proud of the fact that CFPG has assisted thousands of clients to be successful and to remain in their homes.
 
We anticipate that many may have questions as to how this situation may affect you. We have prepared a short outline of anticipated matters to assist in answering your concerns:
 
(1)   CFPG will no longer be managing, maintaining, or communicating with your lender for your modification purposes, and it is strongly suggested that you contact NACA directly for assistance in moving forward. Their address, contact number, and email address is:
 
 
 
 
 
 
 
 
 
 
     NACA Home Save
     3607 Washington Street
     Jamaica Plain, MA 02130
                  (888) 302-NACA
                 Email: [email protected]
 
(2)   If you choose not to utilize the service of NACA, YOU will then be responsible for contacting your lender and maintaining the status of your file with them.
 
(3)   Many are currently in a trial modification plan. If this is the case, continue making your payments on time. Many trial modifications are designed as a three month plan. Due to lenders being backlogged, you may be required to make additional trial plan payments and provide additional requested information. It is in your best interest to continue this obligation until your lender offers you a permanent modification. It is suggested that you do not take No for an answer.
 
If you find that after contacting NACA that they cannot properly provide the assistance that you are looking for, please contact us by email at [email protected] for additional options.
 
Again, we are sorry about our situation, it could not be averted, and we thank you for your patronage. It is our hope that you will see a quick resolution which will resolve your situation.
 
Sincerely,
 
Certified Financial Protection Group, LLC
 
 
by ______________________________________
     M.B Wayman, President                                    "