- Report: #244097
Complaint Review: CHACON AUTOS LEWISVILLE TX - Lewisville Texas
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CHACON AUTOS LEWISVILLE TX
Lewisville, 75057 Texas, U.S.A.
Phone:
972-353-2526
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CHACON AUTOS, LEWISVILLE TX *SHADY PRACTICES* Ripoff Lewisville Texas
In April of 2006 we needed to buy a new car, but we had recently had some very bad luck so our credit was not what it used to be. We found Chacon Auto in Lewisville and we were excited they were a "buy here-pay here" lot with almost new low-mileage vehicles. We found the car we wanted and the times were acceptable. We knew they were not going to be great because our credit was bad. The salesman and manager we bought the car from both told us to keep the car a year, then come trade it with them for the SUV we really wanted. They also told us that with a year of perfect payments, we would qualify for a lower interest rate with them.
We have made every payment on time and even paid more than the regular payment on several occasions for the last year. We went back to the Lewisville location this past weekend to try to trade our car for an Expedition they had. This is when it got REAL SHADY.
We asked for our exact payoff and were told they could not give it to us. I have never heard of that. Anyway, I happened to see on the manager's computer screen that the payoff was $8,997.16, and when he printed out the new deal that is what the paper said, also. Then we asked what interest rate we were currently paying. He told us we were paying around 16.5%, but the new deal was going to be 17.49%. We were shocked!!! He also told us the sales tax is based on the total sales price of the new vehicle. That is not true!!! The sales tax should be based on the difference between the trade-in amount and the price of the new vehicle. Anyway, then he told us the interest rate went up based on the sales tax amount. When we started asking questions he told us he was uncomfortable working with us and asked to leave. Before we left I asked the manager to confirm our payoff was indeed $8,997.16, and he said that is our payoff if we trade with them. If we go to another dealership, it will be higher. How is that possible????
I am filing a complaint against them with the Consumer Credit Commissioner's office tomorrow. We make our payments on time and have been good customers....why are we being punished???
Angela
Sanger, Texas
U.S.A.
We have made every payment on time and even paid more than the regular payment on several occasions for the last year. We went back to the Lewisville location this past weekend to try to trade our car for an Expedition they had. This is when it got REAL SHADY.
We asked for our exact payoff and were told they could not give it to us. I have never heard of that. Anyway, I happened to see on the manager's computer screen that the payoff was $8,997.16, and when he printed out the new deal that is what the paper said, also. Then we asked what interest rate we were currently paying. He told us we were paying around 16.5%, but the new deal was going to be 17.49%. We were shocked!!! He also told us the sales tax is based on the total sales price of the new vehicle. That is not true!!! The sales tax should be based on the difference between the trade-in amount and the price of the new vehicle. Anyway, then he told us the interest rate went up based on the sales tax amount. When we started asking questions he told us he was uncomfortable working with us and asked to leave. Before we left I asked the manager to confirm our payoff was indeed $8,997.16, and he said that is our payoff if we trade with them. If we go to another dealership, it will be higher. How is that possible????
I am filing a complaint against them with the Consumer Credit Commissioner's office tomorrow. We make our payments on time and have been good customers....why are we being punished???
Angela
Sanger, Texas
U.S.A.
1 Updates & Rebuttals
adam
Texas,USA
what you should know
#2
Fri, September 04, 2009
It is unfortunate that they told you that you would get a lower rate when you came back just for you to find out that there was a higher rate. The only thing I could say to that is that markets change and rates adjust. Who knows what happened in a year? As far as your payoff goes, from working in other fields like this, I understand the hesitation to give you an exact payoff amount. The interest rate is accrued on a daily basis, much like a credit card. That is why if you pay the car off earlier the total payout is lower. When you trade the car in they use the payout without interest Im assuming and there is a tax loophole or something when they are trading it in. When you trade the car in at another dealership they have to give you the 10 day payoff, which is the payoff plus 10 days interest because the time it takes to get paid from the other financing company. Its standard practice with any car dealer or financing.
