- Report: #234793
Complaint Review: Chapel Sales - Mt. Laurel New Jersey
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Chapel Sales
520 Fellowship Road, Suite # E-506 Mt. Laurel, 08054 New Jersey, U.S.A.
Phone:
856-642-7849
Web:
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Chapel Sales Chapel Sales is a running a Rip-Off, Scam & Fraud!! Mt. Laurel New Jersey
On May 9, 2006 I ordered 2 magazine subscriptions from Chapel Sales, Los Angeles Magazine (36 issues for $24) Wine Enthusiast (28 issues for $28), for a total of $59 inc. service fee. My order/receipt number is K461573. This was sold to me by a Nia'Starra Conley as a fundraiser for the "national youth program." I contacted the company on Sept. 8, 2006 by email, 16 weeks after placing my order as I had not received a single issue of either magazine.
On Sept. 15, Lakisha with Chapel Sales informed me via email that my order cleared on June 2, 2006 and I would need to wait 16 weeks for deliver. ALso, she noted that no order for LA Magazine was placed even though my receipt shows that I ordered it.
On Oct. 5, over 20 weeks after placing my order (over 18 weeks since I was told my order cleared) I contacted Chapel Sales again by email, as I had not received a single issue of either magazine. I asked for an immediate refund and as of today, Jan. 22, 2007 have received neither a refund nor a single issue of either magazine.
On Oct. 13, Lakisha responded in an email saying that they would send the publisher a No Service complaint and to allow ANOTHER 4-8 weeks for it to be resolved. To which I immediately responded in email, that it was not sufficient and that I wanted an immediate refund. I have not heard anything since.
Finally on January 22, 2007, I contacted both Los Angeles Magazine and Wine Spectator Magazine. At Wine Spectator Magazine, I spoke with Holly in Customer Service and was told there is nothing for our Name and Address since 2002.
At Los Angeles Magazine, I spoke with Mallory in Customer Service and was also told no subscription exists for my Name and Address.
Chapel Sales is obviously running a scam and a fraud. I have filed complaints with the FTC, Better Business Bureau in California & New Jersey, US Postal Service, California Attorney General's Office and the New Jersey Attorney General's Office. This company must be stopped!
Nicole
venice, California
U.S.A.
On Sept. 15, Lakisha with Chapel Sales informed me via email that my order cleared on June 2, 2006 and I would need to wait 16 weeks for deliver. ALso, she noted that no order for LA Magazine was placed even though my receipt shows that I ordered it.
On Oct. 5, over 20 weeks after placing my order (over 18 weeks since I was told my order cleared) I contacted Chapel Sales again by email, as I had not received a single issue of either magazine. I asked for an immediate refund and as of today, Jan. 22, 2007 have received neither a refund nor a single issue of either magazine.
On Oct. 13, Lakisha responded in an email saying that they would send the publisher a No Service complaint and to allow ANOTHER 4-8 weeks for it to be resolved. To which I immediately responded in email, that it was not sufficient and that I wanted an immediate refund. I have not heard anything since.
Finally on January 22, 2007, I contacted both Los Angeles Magazine and Wine Spectator Magazine. At Wine Spectator Magazine, I spoke with Holly in Customer Service and was told there is nothing for our Name and Address since 2002.
At Los Angeles Magazine, I spoke with Mallory in Customer Service and was also told no subscription exists for my Name and Address.
Chapel Sales is obviously running a scam and a fraud. I have filed complaints with the FTC, Better Business Bureau in California & New Jersey, US Postal Service, California Attorney General's Office and the New Jersey Attorney General's Office. This company must be stopped!
Nicole
venice, California
U.S.A.
