- Report: #671334
Complaint Review: Charter Communications - Fon Du Lac Wisconsin
Reported By:
tkm72 -
Beloit, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Charter Communications
Fon Du Lac, Wisconsin, United States of America
Phone:
1888getcharter
Web:
www.Charter.com
Categories:
Business Rating:
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Charter Communications READ YOUR BILL BE SURE YOU ARE GETTING YOUR BUNDLE PACKAGE PRICE! Fon Du Lac, Wisconsin
Be sure to read all of your bill! I signed up with Charter on a bundle package that was suppose to cost 129.99 per month.This included expanded basic cable, wireless internet, and telephone services.I got my bill and here I was being charged $198.00 per month for these services! When I called they would not credit me the overpayments that I had been making.I threatened to go elsewhere for these services and they put me on a supposed "24 month Price Guarantee" in which is what I had signed up with in the beginning!They have done something similar to my mother also! Be sure you read everything on your bill and add it up yourself! 9 times out of 10 you are being overcharged even with a bundle package!
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Charter Communications
#2UPDATE Employee
Sun, December 26, 2010
My name is Witten Henderson, and I am a Communications Specialist with Charter. I would first like to apologize for the trouble you have had with the charges and pricing of your Charter bill. My job is to resolve exactly these sorts of concerns, and I would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at [email protected] with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so that I can keep an eye out for it.
Thank you,
Witten
Henderson
Charter
Social Media
Communications Specialist
