- Report: #267981
Complaint Review: Charter Communications - Hampstead North Carolina
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Author Confirmed
Why?
Charter Communications
charter.com Hampstead, 28443 North Carolina, U.S.A.
Phone:
888-438-2427
Web:
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Charter Communications IS OFFERING 10MB SPEED IN OUR AREA, BUT STILL ONLY GETTING # Hampstead North Carolina
So I had Time Warner Cable in Wilmington before I moved out here to Hampstead NC. Great company, fast internet. So I call Charter, go with the 5mb high speed internet. Works great for about 2 days. I suddenly notice a drop in speed. So I ran some pings to the west coast and to Raliegh NC, and my ping was near 3000! OMG! Thats friggin crazy! So I ran several internet speed test, showing I was getting a speed of 1.3 MB.
So I called, they said that I should be averaging about 4mb or a lil higher. So I told them just booste me the 10mb connection. Did that, speed didnt improve one bit. So they slap me with a 300 doller bill, which dosent show on my online billing account with them! and now there threating to cut my service off if I dont pay. Screw Charter!
Kevinmajere
Hampstead, North Carolina
U.S.A.
So I called, they said that I should be averaging about 4mb or a lil higher. So I told them just booste me the 10mb connection. Did that, speed didnt improve one bit. So they slap me with a 300 doller bill, which dosent show on my online billing account with them! and now there threating to cut my service off if I dont pay. Screw Charter!
Kevinmajere
Hampstead, North Carolina
U.S.A.
3 Updates & Rebuttals
Robert
Buffalo,New York,
U.S.A.
Cable bandwidth is shared.
#2Consumer Comment
Thu, November 01, 2007
Since your on a cable system your available bandwidth is shared with your neighbors. I would try running the bandwidth tests at a different time, say around midnight or about 5 am. It's inconvenient, but that would give you a more accurate idea as to what's going on. You don't necessarily have to test with the closest server. Remember, the test is not just your system and carrier, but everything in between plus the response of the server your "hitting." I've had times here where a server in Toronto is slower than one in Texas. Pinging is not that reliable a test of thru-put. I would recommend you try some of the available speed tests from various websites that actually send and receive a fixed number of packets to get a more accurate assessment. If you have a wireless home network, you should shut the other computers down (or pull the ethernet cables) and make sure someone isn't tapping your wireless network before running the speed tests.
Eric
Edgar,Wisconsin,
U.S.A.
Speed Tests
#3UPDATE EX-employee responds
Thu, November 01, 2007
You should try speed test locations as close to you as possible. Your speeds will be slower on west coast speed tests because of the distance to their servers.
Eric
Edgar,Wisconsin,
U.S.A.
Speed Tests
#4UPDATE EX-employee responds
Thu, November 01, 2007
You should try speed test locations as close to you as possible. Your speeds will be slower on west coast speed tests because of the distance to their servers.
