Complaint Review: Charter Communications - South Carolina

Since I no longer work for Charter because they sent my job overseas, I don't know why I want to try to help them but I can tell you that if you need adjustments made on your account for your bill, they should be doing that while you are talking to them on the phone. Once they do this make sure they are including that in the notes on the account because every time you call in there has to be notes as to why you called, so that if you call after that, the next person will see when you called last and what it was for. So tell them to make the adjustment while you are on the phone and get their name and which call center they work out of. Then tell them you will look for it on your next bill and if the adjustment is not there you will be calling back and you can report them to their supervisor. I don't know what the deal was with your appointment since I no longer work there and cant pull up accounts, but most jobs only require 1 technician for 1 day. What was the tech coming out for? As far as any other techs driving around, well you will see them a lot because there are several techs that work the same area that have a whole list of other appointments. Each tech has a list of addresses to go to for that day, and if you arent on their list, they aren't coming to your house. The reason for this is, they have the job number and any notes that were on the job from the person you would have called to set up the job, so the only tech that is going to know what you need and can handle your account will be the tech that is assigned to your address. I also wanted to add that supervisors don't take calls and some of them don't even have call center experience and sometimes the rep you are speaking to is more knowledgable than the supervisor! The supervisors job is mainly to make sure the charter employees are doing what they are suppossed to be doing and not cursing at you, hanging up on you, and all that. They don't handle accts. So really, it is just a waste of time and doesnt help you to talk to them. The help desk is who you are supposed to talk to if you have problems and the rep can gladly transfer you to them which only takes a couple of minutes. As for the packages, you are allowed to get a discount on your package for a certain amount of time. Of course, once it expires then you are not eligable to get any discounts for 90 days. Once your 90 days is up you are more than welcome to call back and get another discount. Since the rep can not control charter prices, that is a way they have to help you lower your bill. I don't know any other company that will let you continue discounts. Most of the time they have Introductory offers and thats it. I have another cable company where I live and their prices are the same if not worse than Charter's. AND it should NOT cost you 80 bucks to upgrade internet speeds. There would be no reason for that because to upgrade the speed all they have to do is change the speed on the computer and it takes like 5 minutes. So you may want to call back if you were misinformed. A lot of times if you upgrade internet speeds they will actually give you a better deal. Sorry for the long comments, but I just wanted to make sure you knew all the info and you may contact me if you want if you have any other questions. I don't mind to be brutally honest, especially since I no longer work there!