- Report: #1041986
Complaint Review: Charter Communications - various Wisconsin
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Charter Communications
various, Wisconsin, United States of America
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www.charter.com
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Charter Communications not honoring pricing again various, Wisconsin
This company is ripping me off again. I have had to fight 2 years in a row now to get the pricing that was originally setup for my Cable TV and Internet services. I am now bald after pulling out all my hair with them. I have every email from last year from Ashley Wilkens knowing that I would be doing this again for months 13-24. I am so tired of this battle and I don't feel the special pricing that I am to receive for "months 13-24" is even enough to keep me as a customer of Charter. Someone must know the frustrations for working with these people more than just myself??? I am serious when I say they need to do more than make my pricing right...they need to offer me something that will keep me from disconnecting their services and giving someone else a chance. I am attaching the last email I received from Ashley Wilkens. She evidentally is tired of me or is no longer with the Charter company. Listed below is a portion of the email I received from her last year with the agreed upon pricing for me.
Good morning Ms. Wagner, I have updated your account to reflect a 12 month promotion totaling $66.98 before taxes and applicable fees which is $2.00 less than the previous offer that I quoted you. Once this promotional rate ends I will apply another promotion to your account to reflect $71.98 before taxes and applicable fees for months 13-24. If you have any further questions or concerns feel free to email or contact me at the number provided below. Sincerely, Ashley Wilkins | Executive Escalation Lead
My pricing on my statements are now at $110.xx so as you can see I am not being billed from this company as it was to be as stated above with the $71.98 for months 13-24. I am going further with this, this time around. I am not backing down.
Terri - Chetek, WI
Good morning Ms. Wagner, I have updated your account to reflect a 12 month promotion totaling $66.98 before taxes and applicable fees which is $2.00 less than the previous offer that I quoted you. Once this promotional rate ends I will apply another promotion to your account to reflect $71.98 before taxes and applicable fees for months 13-24. If you have any further questions or concerns feel free to email or contact me at the number provided below. Sincerely, Ashley Wilkins | Executive Escalation Lead
My pricing on my statements are now at $110.xx so as you can see I am not being billed from this company as it was to be as stated above with the $71.98 for months 13-24. I am going further with this, this time around. I am not backing down.
Terri - Chetek, WI
