- Report: #72365
Complaint Review: Charter One Bank - Cleveland Ohio
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Charter One Bank
1215 Superior Ave Cleveland, 44114 Ohio, U.S.A.
Phone:
800-481-7609
Web:
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Charter One Bank ripoff excessive daily fees rude customer service reps Cleveland Ohio
I opened an account at Charter One Bank because my employer was having an account credit special. This was the biggest mistake I have ever made!
The customer service reps at this bank are extremely rude! The last straw was trying to resolve a problem resulting from a deposit I made in check form where the check bounced due to an error on the part of the bank it was drawn on.
I could not keep up with the fees being assessed to this account! I was charged over $150.00 in NSF fees from this one transactin. Many of these fees were added on a daily basis!!
I called them or stopped in person more than once trying to resolve the problem. I deposited the amount that I was told the account was in arrears and before they even credited the check they charged my account another $60.00!!
It took them 3 full days to credit the deposit I made to try to cover these fees and in the meantime they charged my account on 2 consecutive days for $30.00 at a time!
I could not even get to the bank to fix the problem before the problem was bigger!!! I have never had such a miserable experience in all my short life with a bank!
I will be writing to the President of the company, the Attorney General and the BBB to file reports, but I sure would not want anyone else to encounter the same problems I did or the same kind of treatment!!
Charter One Bank ought to be showing quite a large profit this year from all the bogus fees they are charging thier customers!!
I told all my co-workers who had taken advantage of this great (?) offer how I had been treated and they have all closed thier accounts at this bank!
BEWARE!!
Joshua
Rome, Ohio
U.S.A.
The customer service reps at this bank are extremely rude! The last straw was trying to resolve a problem resulting from a deposit I made in check form where the check bounced due to an error on the part of the bank it was drawn on.
I could not keep up with the fees being assessed to this account! I was charged over $150.00 in NSF fees from this one transactin. Many of these fees were added on a daily basis!!
I called them or stopped in person more than once trying to resolve the problem. I deposited the amount that I was told the account was in arrears and before they even credited the check they charged my account another $60.00!!
It took them 3 full days to credit the deposit I made to try to cover these fees and in the meantime they charged my account on 2 consecutive days for $30.00 at a time!
I could not even get to the bank to fix the problem before the problem was bigger!!! I have never had such a miserable experience in all my short life with a bank!
I will be writing to the President of the company, the Attorney General and the BBB to file reports, but I sure would not want anyone else to encounter the same problems I did or the same kind of treatment!!
Charter One Bank ought to be showing quite a large profit this year from all the bogus fees they are charging thier customers!!
I told all my co-workers who had taken advantage of this great (?) offer how I had been treated and they have all closed thier accounts at this bank!
BEWARE!!
Joshua
Rome, Ohio
U.S.A.
