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  • Report:  #818286

Complaint Review: Chase Bank Corporate Office | Headquarters - Internet

Reported By:
Nobody''s Fool - Greensburg, Indiana, United States of America
Submitted:
Updated:

Chase Bank Corporate Office | Headquarters
270 Park Avenue Floor 12 10017 Internet, United States of America
Phone:
212-270-6000
Web:
www.chasebank.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I opened a Chase Checking account for my boyfriend of 9 months (at the time) to transfer some money into when he came back to the U.S. after doing business overseas.  I told Chase what I was opening the account for and why.  They had no problems helping me get that all squared away.

I made the minimum deposit into the account to have it opened and then left the account and never used it for about 2 weeks.  The time came for my bf to transfer money to the account through the Chase Quick Pay service.  He wanted to send the money to the Chase account and have me use it to pay a bill for him.  I received the email that I had received the Quick Pay and I accepted it.

I went to the bank a day later, told them what I needed to do, they did the transaction, I sent the money to pay the bill for the bf...and luckily I kept all records of my every move.  Everything was good until I went to log into the account the next day to check on the balance and found that it was locked out!

I called the bank and inquired and they told me that the Quick Pay that I accepted was not authorized by the sender.  I asked how that was possible because I had received the email stating the Quick Pay was sent and it was for the exact amount I was expecting.  Chase said the person who sent the Quick Pay did not authorize those funds to be taken out of his account and therefore they had to put the $2000 back into his account.  

I explained exactly what I did and where the money went...even gave them copies of the receipts of proof that I had, but they still said that the Quick Pay was not authorized and that I had to give Chase $2000 back.

They transferred the account to one collection agency...I sent them copies of the police report I filed with the case number and the whole stack of documentation that I had.  I even gave them information on how, when and where I met the boyfriend so that they could investigate him.  Needless to say I cut ties with him after getting me involved in this.  He swore he would take care of the situation for me but...yeah...well, you know how that goes.

After the first collection agency received the documentation they sent the case back to Chase telling them that it was a fraud case that needed to be investigated.  Chase waited a few months and sent it to a second collection agency.  I explained the situation to them...sent them the same documentation that I sent the first collection agency and after reviewing it, they said I still had to pay the account.  They sent me a settlement offer of about 50% of the total, but at the time I receieved it, I only had 2 weeks to respond and settle.  Unfortunately being a single mother with three kids to raise on my own, I had no money to give them.  I asked about making payments, but they said I had to pay a certain % upfront and then I could make payments on the remaining balance.  

I told them that I needed a month to try and work out an arrangement since they couldn't wait until I got my tax refund to pay it off.  Now, the second collection agency has sent the account back to Chase.  Any ideas on what I should do now?   

I find it ironic that Chase has numerous reports against them out there for cases similar to this as well as other problems relating to poor customer service and mortgage and loan fraud.  I also find it troubling that a company who found themselves in such a financial mess that they had to have the president bail them out is now sticking it to the American people like this.


6 Updates & Rebuttals

Flynrider

Phoenix,
Arizona,
USA
It was a scam from the start.

#2Consumer Comment

Fri, January 06, 2012

"We chatted online, talked on the phone and finally met in person a week before he left to go overseas for business.  In the five months that I spent getting to know him before he left on business... "

   Didn't it seem strange to you that your "boyfriend" who lives only 20 miles away couldn't manage to visit you over the course of 5 months?    No doubt there was a "story" to cover that, but that's the kind of thing you have to look out for when you "meet" people on the Internet.   

   I could be a scammer in East Africa and with today's technology, easily make it look like I live just across town.  I don't mean to sound cynical, but the Internet is a scammers paradise.  You can be whomever you choose to be, from anywhere you choose to be from. 


voiceofreason

North Carolina,
United States of America
Not really Chase's fault

#3Consumer Comment

Fri, January 06, 2012

Your ripoff report should be on the boyfriend who scammed you.

Neither Chase, nor any bank, can do much to protect you from yourself when you enable such transfers and make payments from such an account.

People are expected to know the veracity of the source of incoming funds to their accounts.

If such funds came into this account and you subsequently used them to pay something else, only to then find out the bank had to give the funds back because they were stolen fraudulently out of someone else's account by whoever you though was sending them to you, then sorry, but you are held responsible for replacing the funds to your bank.

That's how it works anywhere.

You were scammed. The bank did what little it is able to do. It can't be expected to eat a loss incurred because you were scammed.


coast

USA
Patsy

#4Consumer Comment

Fri, January 06, 2012

"I am still not sure whether he was part of the scam"

You still don't realize that he was the scammer? Really?

Didn't you ask yourself, "He can send payment from anywhere in the world so why doesn't he just pay the bill without my involvement?"

"uncaring bank that is only out to make money offf of innocent people"

Chase Bank is not going to make any money off of this. They probably will take a loss. Your report is unfair because Chase Bank has not ripped you off. You were the victim of a scam and must cover the loss.


Robert

Irvine,
California,
U.S.A.
The answer

#5Consumer Comment

Fri, January 06, 2012

To this day I am still not sure whether he was part of the scam from the start or whether he got involved in something while he was overseas and found that I was his only means to an end.
- It was a scam from the start.

This is defiantly a new twist to an old scam.  Generally these people refuse to meet face to face because they want to remain anonymous as possible.  Also for 9 months worth of "work" for a $2,000 "payday" is not great.  So I can almost guarantee that you were not the only one who fell victim to this.

I will say that since you met "face to face" you have more than other people do so perhaps they also did other things that made them traceable.  If they did perhaps the police may get a lucky  break.  However, the chances of him ever getting caught and you getting your money back is still very slim(almost none).

The problem is that you are the one responsible for the deficiency because you are the one who opened the account.  So they are doing the same thing that every other bank would have done in the same situation.

As a piece of advise.  Regardless of how well you "think" you know a person, you unfortunately have to think about the worst case.  So if you are every asked to open an account, co-sign or take any financial responsibility you have to ask yourself the following.  Are you willing to take responsibility for anything that happens with that account?

If the answer is NO then under no circumstances should you do it, because you have now seen what happens when you say YES.

I am also curious as to how you sent the money to pay for this guy's "bill".


Nobody''s Fool

Greensburg,
Indiana,
United States of America
Thanks for your insight...

#6Author of original report

Fri, January 06, 2012

I would agree with you that this scam seems all too familiar EXCEPT...for the fact that I had met this boyfriend face to face.  In fact, we were matched on the same online dating website that my brother and his now wife met on.  The boyfriend, at the time we met and started talking online, was from a town that was only 20 miles from where I lived.  We chatted online, talked on the phone and finally met in person a week before he left to go overseas for business.  In the five months that I spent getting to know him before he left on business...never once did I have any indication as to what I would fall victim to.  To this day I am still not sure whether he was part of the scam from the start or whether he got involved in something while he was overseas and found that I was his only means to an end.


Flynrider

Phoenix,
Arizona,
USA
This sounds familiar.

#7Consumer Comment

Thu, January 05, 2012

" I opened a Chase Checking account for my boyfriend of 9 months (at the time) to transfer some money into when he came back to the U.S. after doing business overseas.   "

   I'm sorry, but this sounds like a common internet scam to me.   Was this overseas "boyfriend" someone you had met only via Internet/phone and never in person? (by that I mean an actual, live person standing in front of you)

I received the email that I had received the Quick Pay and I accepted it. I went to the bank a day later, told them what I needed to do, they did the transaction, I sent the money to pay the bill for the bf... "

  By any chance was this a money transfer like Western Union, Moneygram or GreenDot? 

I called the bank and inquired and they told me that the Quick Pay that I accepted was not authorized by the sender.  "

  There's the real problem.   Your mystery overseas "boyfriend" ripped you off.   Wow, I never saw that coming. 

  This is just a slightly new play on the old phony check scam.   The scammer sends you phony money (bad check, money order, invalid quick pay) and convinces you to send real money somewhere else.  By the time you figure out what they sent you is bogus, they're long gone.    Does any of that sound familiar? 

  The bank is not going to cover you for falling for this scam. 

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