;
  • Report:  #684641

Complaint Review: Chase Home Finance - Columbus Ohio

Reported By:
Millsfamily - Joseph, Utah, United States of America
Submitted:
Updated:

Chase Home Finance
3415 Vision Drive Columbus, 43219-6009 Ohio, United States of America
Phone:
(800) 848-9136
Web:
Categories:
Tell us has your experience with this business or person been good? What's this?

Refinancing a construction loan for the home we had dreamed and built together in 2007, my husband had obtained a Government Farm Loan/Rural Development Loan through the USDA. We had secured the original loan with a down payment of some $25,000.00, and it was every cent our new found family had saved up so hard for. Not long after we had closed on the property, the loan had been sold and has since been handled by Chase Home Finance.

In August 2009 after my husband had been temporarily laid off from his job; meanwhile, myself going through a troubling pregnancy, we found ourselves a payment or two behind on our mortgage. After getting assistance from a state agency on our August pmt., we were offered and enticed by Chase to apply for the Home Modification Plan, which had fit our temporary financial hardship perfectly.

After being told the same tall tale of not making payments for the 3 months it would take to complete the mod process or so called "forbearance". I jumped through hoop after hoop, sent document after document and complied with every request from Chase for a couple months. Oct 2009 I received a call fromthe negotiator telling me we had INDEED qualified for a modification trial and had verbally promised me a lower interest rate and payment amount to start Dec 1 2009. All we had to do was wait for the packet to come Fed-Ex within the next two weeks, have it notarized within 72 hrs, send it back, and we were all set.

Needless to say the packet NEVER came! I called and called and called. I have documented phone calls, faxes, and e-mails tracking this paper work necessary for my modification. Dec. passed, then Jan., Feb., and half of March. I was told the same story every 76 times I had called, it must have been lost, we cant take a pmt until the paperwork is complete but don't worry, everything is fine!!!

As months passed and mortgage payments were being declined, I grew very concerned and contacted the HOPE hotline for help. The first three way conference call with them Chase had told me the same story. "It's lost, were sorry, everything will be fine". After calling back 72 hrs later as instructed by Chase, me and the counselor were shocked to hear that we indeed had no modification and in fact we were in foreclosure for non payment and they had no clue where I ever had come up with the idea of a forbearance. I was $10,456.00 delinquent and they needed their money. After another long span of months and calling Chase, each time contacting them with HOPE counselors, only to be told lie after lie after lie about the disappearing modification and forbearance and how I was going to be able to keep my home.

Another 7 months have passed as it's now Jan 2011. 156 faxed documents to Chase, 7 COMPLETED RMA application packets, two which were returned to them Fed-Ex overnight and still no modification trial. The last stack of returned -requested documents and even verified by Chase themselves were not recent enough and had a page missing. It seems so odd however; every time its beneficial to Chase in some way, their seems to be a document missing, lost, or incomplete. GO FIGURE!!! We are currently in foreclosure status yet again today.

I am so confused about why and how Chase has in sort been "ALLOWED" to misuse and misrepresent such government programs and modifications guidelines and on a United States of Agricultural loan to boot. So if Chase cant/wont help me, HOPE affiliates cant/wont help me, and their is no laws too help, it seems I have no other choice but to jump through Chases commands, up until the day they take my home we have worked so hard to build our family right out from under us.

 

 

 

 

 

 

 



4 Updates & Rebuttals

Karl

Highlands Ranch,
Colorado,
USA
Millsfamily, Don't forget to.......

#2Consumer Comment

Mon, April 25, 2011

'Google' this- THE NEXT HOUSING SHOCK, and watch that 60 Minutes segment on the web for valuable information regarding mortgages.

Then type in 481508 at this site and read St. Clair's Ripoff Report for more information.

Make sure to file a complaint in writing with your Attorney General's office and send it registered mail.

Good luck to all of you!


Philo

Windsor,
Connecticut,
United States of America
Options to explore

#3General Comment

Mon, April 25, 2011

In some states there are now mediations mandated prior to foreclosure. You can start here or, if this option is not available, with the courts themselves. If the bank files a foreclosure action - you are being sued. You have a right, therefore, to collect evidence to present your case. You should make a request for documents from the bank (registered, return receipt, etc.). Then make a motion for discovery with the court - Ask for a copy of the original note. Ask for the names and contact info for anyone that had any involvement with your modification request processing. Ask for all information that went into the Bank's decision-making process and the names of all involved. Ask for evidence that you loan modification was processed through HAMP. Get your local Congressman in the loop for all correspondances. Open up a case with the Treasury Department, who regulaters these big banks and senf them copies of everything you send to the bank.  As things progress for the bank and your hearing begins - point out that you have made information requests (discovery) and have not received the information. The court will order them to comply. You may find that they do not even have the original note - that they used robo-sigining techniques - ir oitherwise violated procedures somewhere that will weaken their case. Keep reiterating your desire to pay and willingness to work with the bank. These banks are too big to have all their ducks in a row, but unless you challenge them, the court will not get involved at that level. Keep making demands on the bank for everything you need to show that you did the right thing. Even file requests for depositions - ask to have the people you spoke with at the bank brought in for questioning - You have a right to do this, and the bank will have to pay for their employees to fly in - They are suing you, remember, and you have a right to defend yourself. Push back - You can settle in the 11th hour with a modification - It worked for me. Good luck!


Millsfamily

Joseph,
Utah,
United States of America
Modification impossible

#4Author of original report

Tue, February 08, 2011

Refinancing a construction loan for the home we had dreamed and built together in 2007, my husband had obtained a Government Farm Loan/Rural Development Loan through the USDA.  We had secured the original loan with a down payment of some $25,000.00, and it was every cent our new found family had saved up so hard for.  Not long after we had closed on the property, the loan had been sold and has since been handled by Chase Home Finance. In August 2009 after my husband had been temporarily laid off from his job; meanwhile, myself going through a troubling pregnancy, we found ourselves a payment or two behind on our mortgage.  After getting assistance from a state agency on our August pmt., we were offered and enticed by Chase to apply for the Home Modification Plan, which had fit our temporary financial hardship perfectly. After being told the same tall tale of not making payments for the 3 months it would take to complete the mod process or so called "forbearance".  I jumped through hoop after hoop, sent document after document and complied with every request from Chase for a couple months.   Oct 2009 I received a call fromthe negotiator telling me we had INDEED qualified for a modification trial and had verbally promised me a lower interest rate and payment amount to start Dec 1 2009.  All we had to do was wait for the packet to come Fed-Ex within the next two weeks, have it notarized within 72 hrs, send it back, and we were all set. Needless to say the packet NEVER came!  I called and called and called.  I have documented phone calls, faxes, and e-mails tracking this paper work necessary for my modification.  Dec. passed, then Jan., Feb., and half of March.  I was told the same story every 76 times I had called, it must have been lost, we cant take a pmt until the paperwork is complete but don't worry, everything is fine!!!  As months passed and mortgage payments were being declined, I grew very concerned and contacted the HOPE hotline for help.  The first three way conference call with them Chase had told me the same story.  "It's lost, were sorry, everything will be fine".  After calling back 72 hrs later as instructed by Chase, me and the counselor were shocked to hear that we indeed had no modification and in fact we were in foreclosure for non payment and they had no clue where I ever had come up with the idea of a forbearance.  I was $10,456.00 delinquent and they needed their money.  After another long span of months and calling Chase, each time contacting them with HOPE counselors, only to be told lie after lie after lie about the disappearing modification and forbearance and how I was going to be able to keep my home.   Another 7 months have passed as it's now Jan 2011.  156 faxed documents to Chase, 7 COMPLETED RMA application packets, two which were returned to them Fed-Ex overnight and still no modification trial.  The last stack of returned -requested documents and even verified by Chase themselves were not recent enough and had a page missing. It seems so odd however; every time its beneficial to Chase in some way, their seems to be a document missing, lost, or incomplete.  GO FIGURE!!!  We are currently in foreclosure status yet again today. I am so confused about why and how Chase has in sort been "ALLOWED" to misuse and misrepresent such government programs and modifications guidelines and on a United States of Agricultural loan to boot.  So if Chase cant/wont help me, HOPE affiliates cant/wont help me, and their is no laws too help, it seems I have no other choice but to jump through Chases commands, up until the day they take my home we have worked so hard to build our family right out from under us.


Karl

Highlands Ranch,
Colorado,
USA
Millsfamily, It appears that the mortgage modification program is basically a scam.....

#5Consumer Comment

Thu, January 20, 2011

that the bankers have devised, in order to make profits by making sure that homeowners go into foreclosure. After the homes go into foreclosure, the bankers will purchase them and they are guaranteed to make money.

*Simply 'Google' the following and watch both of them on the web for proof-

ELIZABETH WARREN GRILLS GEITHNER, CRITICIZES TREASURY'S FORECLOSURE PROGRAM PBS NEWSHOUR

INDYMAC BOYS GET SWEETHEART DEAL

**After watching both of the above, it becomes quite clear that the mortgage modification plan (HAMP) was meant to help out the bankers, and not the people, wouldn't you agree?

Good luck to you & your family!

*************************** MORTGAGE ALERT **************************

*Make sure to type in 481508 at this site and read St. Clair's Ripoff Report for valuable information if you have a mortgage.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//