I was injured in 10/09 and was unable to work. I called Chase in the end of 12/09 because I was not going to be able to pay my payment for that month. I explained to them what happened and they told me to apply for a loan modifaction. They would take my 12/09 and 01/10 payments and defer them to the back of the loan.
I was to start trial payment on 2/10 for the amount of $930.00 per month. My regular payment was 1105.00 per month.
I have done everything that they have asked. Sent in everything that they asked for. I was told that my modification was in the final stage.
Called to make my payment on 8/7/10 and was informed that they would not accept my payment. I asked them why. The man on the phone said that my modication had been denied due to the fact that we do not make enough money to quilify for this modification. He told me that I was 5490.00 delinquent in my payments plus 485.00 in late fees. According to the papers that I received from Chase, this modification should take from 6 weeks to 3 months. It has been 8 months and just long enough for them to add up all the payments to determine that I was 5 months deliquent and they can forclose when I am totally 4 months deliquent.
I asked how was that possible, I have made every payment that was required. He said that because my modification was denied, they took back off the two payments that had been deferred and added them to the 1105.00 per month that my payment was supposed to be and then deducted the payments that I had made. Funny, I have made the payments every month.
This man told me to get another job to increase our income. I explained that I am disabled due to injury and then surgery. He stated that it was not his fault that I purchased a home I could not afford!!! I was so angry that I yelled at him and hung up.
I have lived in this home for 11 years. I called back and spoke to another person and she was quite nice. She told me the same thing about the calculation of the payments and amount owed. She told me that the modification had been denied on 08/06/10. She told me that I needed to go western union my payment to them that day. This was on a Saturday at 1:00 in the afternoon. I asked her if I could make the payment on Monday 8/9/2010 when the banks open. She said I should not wait because my home was due to be tagged for foreclosure on 08/09/2010.
I have never been notified that my modification has been denied. I received a certified letter stating I was getting a warning of forclosure on my home and that I should apply for a LOAN MODIFICATION!!! Yesterday I received a letter letting me know that I can use their PHONE FASTPAY instead of Western Union.
If this woman had not let me know about making that payment, I would have been forclosed on. Without any notification!!! She said as long as I make my payments by the end of the month, they will not be able to forclose on me.
How many other people have had their homes stolen out from under them and nothing is being done about it.
Chase bank is commiting unethical practices. They should be held accountable.
Karl
Highlands Ranch,#2Consumer Comment
Fri, August 27, 2010
'Google' this- A CREDIT CARD YOU WANT TO TOSS, and go to that BusinessWeek article from February 7th, 2008, and go to the comment which was posted on February 21st 2008 at 3:03 AM.
Karl
Highlands Ranch,#3Consumer Comment
Thu, August 26, 2010
is posted at the end of "BOMBARD THE WHITE HOUSE POEM", okay?
Ronny g
North hollywood,#4Consumer Comment
Thu, August 26, 2010
Apparently this psycho believes that if you 'google' something to do with Obamas Steak dinner poem..all your problems will magically go away and somehow you will make your monthly payment or... that it will somehow get the banks to give you a grace period or work with you like they once did in the "good ol' days".
Personally, I thank you for sharing your experience and hope it can possibly help others to avoid the same fate. I have no suggestions what can help other then seeking an attorney willing to deal with this pro bono. Not going to be easy unless you can organize 50-100 other similar consumers willing to put effort into a resolution.
Or, you can listen to Karl and google steak dinner poems..your choice.
Karl
Highlands Ranch,#5Consumer Comment
Wed, August 25, 2010
at the address that appears at the end of "BOMBARD THE WHITE HOUSE POEM".
Ronny g
North hollywood,#6Consumer Comment
Wed, August 25, 2010
Okay..we all know who is at fault for lending to the American working class consumers who can not possibly repay these loans, especially if anything unforeseen was to happen such as family or personal injury/illness..and not much help that the artificial bubble cause any equity to go down the drain..
Now.... do you have any suggestions that can actually help this unfortunate homeowner?..or...just going to continue to post googles that only show evidence of the obvious?
Karl
Highlands Ranch,#7Consumer Comment
Tue, August 24, 2010
and the Federal Reserve is the entity which is at the root of the FORECLOSURE problem in America because the Federal Reserve set the rate at 1% in 2003, which was the catalyst in the 'artificial housing boom' in our country.
NYC
Huntington Station,#8Consumer Comment
Sat, August 21, 2010
Your complaint brought tears to my eyes. The humiliation and stress Chase caused me was criminal. Boxes of paperwork,Un-Answered Questions,Customer Service Reps in MANILLA who read from a Script and hang up when they cannot answer questions. COLLECTIONS STILL CALLING THREATENING TO REPORT ME TO A CREDIT BUREAU while I have a final Contract...
IF ANYONE IN THE MEDIA READS THIS... PLEASE..PLEASE HELP US....
WE ARE WORKING PEOPLE, WHO ARE VICTIMS OF LOST TIME,LOST JOBS, SURGERY, etc.. CHASE almost put me in the Hospital with their 19 month delay..I care for an 88 y.o. Mom w/dementia...we both would have been out in the street...
CHASE DIDNT CARE.........
Karl
Highlands Ranch,#9Consumer Comment
Sat, August 21, 2010
if you have equity in your home because the banks are obviously capable of finding out if a house has equity, right?