- Report: #613868
Complaint Review: Chase - JP Morgan Chase Bank N.A. - Internet
Reported By:
ak -
Seattle, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chase - JP Morgan Chase Bank N.A.
75262 Internet, United States of America
Phone:
Web:
www.chase.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Chase - JP Morgan Chase Bank, N.A. research revealed that chase bank failed to exercise ordinary customer service Internet
There was a check fraud on my bank account. Someone forged checks and deposit slips and withdrew and deposited money from my bank account. I filed a police report and even before any investigation started on this case, Chase bank sent me a letter saying
"Research revealed that your failure to exercise ordinary care substantially contributed to the making of the forgery. Therefore, your request for reimbursement has been denied"
I have been their customer for 4 years. The amount lost was not that much but this shows their lack of concern for fraud protection to their customers.
Their name is just chase, they do not chase any thieves but let them get away.
I learnt to exercise good care and ended my accounts with chase.
3 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
YOU CAN ALWAYS INFORM THE EMPLOYEES AT CHASE THAT THERE ARE $11 BILLION IN "SECRET LIFE INSURANCE POLICIES" ON THE LIVES OF CURRENT & FORMER CHASE EMPLOYEES....
#2Consumer Comment
Tue, September 07, 2010
and that they can 'Google' this- BANK EXECUTIVES PROFITING ON THE DEATH OF EMPLOYEES, and read that article on the web for proof, right?
Then have all of them 'Google' this- CHASE COMPLAINTS SECRET LIFE INSURANCE POLICIES, and read that article too, okay?
WELCOME TO CHASE- THERE ARE $11 BILLION IN SECRET LIFE INSURANCE POLICIES ON OUR LIVES, HOW MAY WE ASSIST YOU TODAY?
Steve
Hoffman Estates,Illinois,
U.S.A.
Try this...
#3Consumer Comment
Mon, September 06, 2010
I have had good luck with Chase. my suggestion, go in and talk to a personal banker, be very polite, as I am sure you would want to be treated. Both Chase and I have made mistakes, and in speaking in person to a personal banker, I have had good results, even when I have made mistakes several times, they have worked with me. I do have to admit, over the phone you get no where, this is why I make it personal. Remember, in person, they can't put you on hold, or transfer your call, they have to work directly with you. Just remember to be polite to them and to the point, and you may be surprised. I use the "In person" contact as much as possible when there is a matter to be resolved. phone contact works about 25% of the time to your advantage, in person about 85%. This is with all businesses not only Chase. Last, even over the phone, an attitude can make the difference between success and failure. I try and make over the phone calls personal, by asking hows their day, or something like that, when they answer, it has become more personal, and seems to work for the most part, they feel like they are helping a family member or friend and try a little harder because you threw them off and they think that you care about them. Got someone cold and callous you say, well, just hang up and call again, odds are you will NOT get the same person. If you messed up then admit it, most of the time this too throws them off, and now most will want to be your hero. most of these folks are not used to hearing that, and are speechless. they are ready for battle, and when there is no battle, they are in a position out of their realm.
Ronny g
North hollywood,California,
USA
checks....
#4Consumer Comment
Mon, June 14, 2010
I am a fairly new Chase checking account customer and so far I like their policies better then other major banks..at least since they made some changes...
But, I only use my checking account for debit card, direct deposit and electronic payments since it is a free account.
What happened to you is one of the reasons I do not use checks, if the bank sends me checks I will destroy them. It is an antiquated system, a waste of resources, slow, can often lead to fees, and are way too easy to be used for fraudulent intent and purposes.
So do yourself a favor and burn those checks if you still have any. I do not like little pieces of paper with my name, address and account and routing number printed on it, not to mention it gives ANYONE the ability to rip me off if they get a hold of it. Using checks these days is asking for trouble.
Now why Chase is not making good is another story. If this was truly fraud against you, I would think there are further actions you can take to have the charges reversed. Did you try a federal form E dispute? You can get these forms from the bank. A letter to the banking commission/ FTC, Federal reserve consumer help etc?
Apparently the bank has denied the reimbursement because they claim you did not exercise ordinary care. Are there any specifics that are left out of this report that could clear this up either way? The fact that you filed a police report helps this case stand strongly in your favor, Chase may be simply trying to skate out of any responsibility here which if is the case we should all be very disappointed with them, but not too surprised.
