Complaint Review: CHBA - NBC Health - Good Health Plan - PPONext - ALL SCAMS - Nationwide

I lost my job and searched for Health Insurance on 2/11/09. I started getting phone calls from numbers that I didn't recognize, so I ignored them for about 4 days. I finally answered one of the calls and a woman named Nicole (877) 446-8700 ext. 113, started talking about this great affordable Health Insurance that her company, Good Health Insurance offered. The price was amazing, so I considered and a couple of days later she called back. I was suspiscious of the re-direct numbers, because every time she called, it was a different number. HSe said that they had a call center in Las Vegas that handled her nationwide calling. I bought it.

She said that she can't call their services "health insurance" because of a state liscensing issue that would affect the cost of the service. I bought that too.

So, she charged my credit card $259.85. Ok.

I get my welcome package in the mail. We have some chincy cards and some literature, like normal.

I take my card to the pharmacy to pick up my now un-covered prescriptions for my daughter, who has an existing medial condition.

They had no idea who or what this company was or all about. I explained what the company supposedly did as far negotiating prices for prescriptions. They said that no such service is recognized in the medical community and that I have been scammed.

I called Nicole back to cancel. She was very ignorant with me on the phone, said "Yeah yeah, I can cancel your membership" and then HUNG UP on me. I called back thinking maybe she got disconnected. I left 3 messages, never heard from her again.

This is the email that I received today:

"MMS E-MAIL WELCOME LETTER

Dear Andrew Mitchell

Member No. ********

Welcome to the Consumer Health Benefits Association (CHBA).

Membership gives you and/or your family access to our professional team for health care advocacy, intervention and savings. CHBA membership will help you become a more informed consumer of health care services, enabling you to get the most out of your health care budget.

Your plan takes 24 hours from the time you enrolled to go into effect. At that time you can access all of the plan benefits and services 24 hours a day, 7 days a week. Simply visit our web site at www.nbchealth.com and log in at the top of the home page with your Member ID Number to gain entrance to the MEMBER MANAGEMENT SYSTEM. Everything is at your fingertips. Just follow the simple directions.

The MEMBER MANAGEMENT SYSTEM will:

Explain each service in the plan

Explain how to use each service

Locate providers in your area

Provide any necessary forms that may be required

Provide additional helpful information

The MEMBER MANAGEMENT SYSTEM will enable you to:

Review and/or print out your Membership Handbooks

Change personal information

Nominate providers to the networks

The MEMBER MANAGEMENT SYSTEM was designed to allow you to be self- sufficient so you can save time and maximize savings.

In separate mailings you will receive your CHBA membership cards and prescription handbook, as well as, a handbook and cards from Eye Med, our vision care partner.

You have purchased the New Health Choice Plan A & B. Your credit card/bank account will be charged today a one-time enrollment fee of $119.90 and the first monthly membership fee of $119.95 for an individual or $139.95 for a family. Our administrator, Century Senior Services each month thereafter, will bill your membership fees to the same account.

Finally, three important reminders:

1) To access all plan benefits and services 24 hours a day, 7 days a week visit our web site at www.nbchealth.com and log into the MEMBER MANAGEMENT SYSTEM using your Member ID Number.

2) Carry your membership cards with you whenever you visit a participating medical provider or pharmacy.

3) Bring your Pharmacy Guide to the doctor to prescribe $10/$25/$50 medications.

This Is Not Health Insurance"

So they're trying to charge me ANOTHER ENROLLMENT FEE - $119.90 -($259.85 was ALREADY TAKEN OUT), and a monthly fee of $139.95, after Nicole said that she would cancel my account (which she obviously didn't).

Nicole is impossible to contact, I've tried many times, left many messages and heard nothing back.

There is only one way to contact them through their website, http://www.nbchealth.com/contact.php. It's an email form that goes TO SALES REPRESENTATIVES. They call, you tell them your problem, AND THEY HANG UP.

So basically, these people will charge my card forever, not cancel my account and not refund my money. I haven't signed anything, none of this is legally binding, there is no paper trail... I got RIPPED OFF and feel totally helpless...

Andrew

Buffalo, New York

U.S.A.