- Report: #1121924
Complaint Review: CheapTickets - Chicago Illinois
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CheapTickets
500 W. Madison St., Suite 1000 Chicago, 60661 Illinois, USA
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312-894-5000
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CheapTickets The CheapTickets Travel Team they misspelled my mom's name, I won't fix it they want me to pay $50 extra to get it fixed, on their mistakes Chicago Illinois
(((email redacted)))
I am 8 months pregnant with my baby, I went online at cheap tickets. Com. To ge my mom a flight so she can come to help me out, so I purchased the tickets then after a couple of days I went back in to make sure that everything was ok, that's when I look they have the wrong last name for my mom's last name. So I called customer service, this lady named Sofia that's supposed to be a supervisor gave me the run aroundthe whole time, not only that she said that I have to pay$50 extra to fix a mistake that they made on their end. I don't understand that, at the end of the conversation nothing was done, that Sofia /supervisor lady did nothing to help. She kept on saying that I need to pay $50 extra. So I got off the phone very upset. Never again!!! Will I purchased any tickets from this company
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
CheapTickets Response
#2UPDATE Employee
Mon, February 10, 2014
Hi Missy,
My name is Lynne; I’m a member of the CheapTickets Customer Relations Team. CheapTickets is a self-booking site. Therefore the traveler names are entered by the customer and able to be reviewed prior to completing the reservation. If you’d please email us at [email protected] and include the CheapTickets Confirmation #, I’ll be able to investigate this concern on your behalf. Thank you for reaching out. We look forward to receiving your info for review.
Sincerely,
Lynne
CheapTickets Customer Relations
Chicago, IL
