- Report: #159620
Complaint Review: Cheaptickets - Internet
-
Author Confirmed
Why?
Cheaptickets
cheaptickets.com Internet, U.S.A.
Phone:
312-260-8100
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Cheaptickets ripoff, fraudulent, horrendous customer service, liars Internet
I purchased 2 round trip air tickets from Cheaptickets last November, 2004. Sometime in April I recieved an itinery change in our flights. I called and cancelled the flights, and was told that I would receive a full refund.
I have called customer service over 20 times since June (2005), and have been repeatedly lied to about my refund($670.00). I had a hard time understanding the customer service reps, and was finally told they were in the Phillipines.
I finally asked for their supervisors, and/or the Refund Dept., and was always left on hold for upwards to an hour. Once they realized that I was looking for a refund, they would put me on hold. Some reps told me that they would call me back, and was told the next time I called that they are not allowed to call customers.
My last call was in Oct., and I was told that I needed to wait "2 to 3 billing cycles". What does that mean? She informed me 60 to 90 more days. I am outraged at this company. Waht can we do to stop these criminals? I have the owners name and phone number and wonder if I should call him? Please advise..
Robin
southboro, Massachusetts
U.S.A.
I have called customer service over 20 times since June (2005), and have been repeatedly lied to about my refund($670.00). I had a hard time understanding the customer service reps, and was finally told they were in the Phillipines.
I finally asked for their supervisors, and/or the Refund Dept., and was always left on hold for upwards to an hour. Once they realized that I was looking for a refund, they would put me on hold. Some reps told me that they would call me back, and was told the next time I called that they are not allowed to call customers.
My last call was in Oct., and I was told that I needed to wait "2 to 3 billing cycles". What does that mean? She informed me 60 to 90 more days. I am outraged at this company. Waht can we do to stop these criminals? I have the owners name and phone number and wonder if I should call him? Please advise..
Robin
southboro, Massachusetts
U.S.A.
2 Updates & Rebuttals
Robin
southboro,Massachusetts,
U.S.A.
Finally a refund!!!!
#2Author of original report
Tue, November 01, 2005
After I got the rebuttal letter from Cheaptickets, I immediately contacted the customer service number given to me. I spoke with Laura,(from the United States, no less) and she told me she would look into it, and get back to me. She did in fact call the very next day, and after a few calls, we came to an agreement. Cheaptickets did in fact owe me a refund, and within one week, they credited my credit card for the full amount. I feel a great indebtedness to Ripoff Reports for giving me a venue in which to file a complaint, and was very surprised how quickly cheaptickets handled this matter. Thank you Ripoff Reports.
Jon
Nashville,Tennessee,
U.S.A.
Cheaptickets Supevisor
#3UPDATE Employee
Sun, October 09, 2005
We have read your posting on the quality of Customer Service you've received from our company. We sincerly apologize for any trouble you may have had with our Customer Service agents, and would like to offer you the following information. You can a customer service supevisor by calling 877-420-4908, provide the supevisor with your reservation code. You may also reach a supevisor at the following email address: [email protected]. Thank You, Customer Relations
