To whom it may concern:
My birthday was supposed to be a
special day this year, but instead was a day that ultimately led to
distrust and left a sour taste in my mouth. I received a per-approval
letter from Capital One stating that I had been per-approved for $30,000
towards the purchase of new/used vehicle. I was elated as I was in need
of a new car and was considering my options as. As I like to check
things out, I did not do my research as well as I should have. I did
call Capital One to speak with a representative that stated the offer
was like a referral for business, not a guaranteed offer. She did say
that if I did not want to go to the company on the letter I could apply
directly online with Capital One and see if I would be approved. I did
that and I was denied, please keep that in mind for the rest of the
letter.
June 23,2012 I made an appointment
with Kia Triplex of Cherry Hill, New Jersey. The WORST BIRTHDAY MISTAKE
I had ever made. The sales reps were friendly bunch of snakes, I mean
people upon entering. Being a female, I made sure to take my father
with me. I sat down to talk with the reptiles, I mean sales man
regarding my financial situation. I will clearly state that my credit is
not in the best shape and that I was looking for a low payment with a
trade in. I had all of my paperwork filled out with pay stub, etc, all
the listed documents on what the per-approval offer stated to had.
The reptile of sales man found two
vehicles that would be somewhat in my price range, but I did not like
them at all. I was prepared to walk away, but then the found me a nice
2007 Montego that they "claimed was just in." (My father looked on the
web and this car had been sitting on their lot for weeks, but the sales
man stated they just got it in. LIAR!) We went for a test drive, I like
the car, came back and started the negotiation process. Basically I
was told that my payments with my trade in would be $300 a month and it
would be financed through Allied bank, ie I was "approved". They
whipped up the paperwork and I took a temp possession of the car until
that Monday when I would sign all the finalized paper work. This all
took place on a Saturday and I was told when the banks open up on
Monday, they were going to try to get me better financing.
Monday night I went to finalize
the paper work only to be told my payments would be $399.00 and that it
would be financed through Capital One (refer to paragraph one.) I was
highly upset as this was not the agreed upon payments nor the bank I was
told I was approved by. In addition, the rate was higher with a
shorter term. I told the reptile that the deal was off, I wanted my
trade in back and wanted to go home. Well you can believe that the
reptile got nasty and stormed out of the office. Sent in his boss the
lying lizard to try to salvage the deal stating that they were doing me a
favor. The topping was they claimed they sold my car and were not sure
they could get it back. Before that the reptile stated it was too dark
on the lot for him to see to get my car. He was a lying sack of doo
doo! How are you going to sell something that is not yours and I did
not sign the title over!
Needless to say I was beyond
pissed! They made sure they got their car back, but I did not get mines
back until the next day. I am not going to justify the rest of their
actions including their verbalization of their behavior to top it off.
That night I went home to check their rating, guess what they have an F
with the BBB! I felt stupid as hell for not looking at their rating and
beyond pissed that Capital One would actually recommend them. Then
further research listed a website with people stating bad experiences, I
got tired after reading the first 40
posts!!! All negative I might add!!
I finally got my car back the next
afternoon, but the kind reptiles messed up the power steering on my
car. I know my car was not the best as far as in shape, but when I gave
it to them the power steering worked fine. This letter is to share my
personal experience and to say that one apple does leave a rotten
stench!
Kia Triplex of Cherry Hill, New
Jersey committed fraud in their dealing with me. How are you going to
tell a customer that they are approved for financing, but I would like
to get your approved for a better deal, only to end up getting me
financed through a company that denied me! I find that aspect highly
suspect, especially when I applied to the same company a few days before
and they did not approve me. How is it that the deal was able to get
them to finance me. My credit did not change that much within a few day
nor did my income. Going through some of the customers complaints on
the website, I found that my story correlated in a lot of aspects.
To conclude I ended up going to
another dealer to obtain my vehicle. The irony is the dealer I went to
knew who the dealer was that gave me such an excellent bad experience in
car shopping. How is it that Kia Triplex of Cherry Hill, NJ reputation
precedes you. To informally quote someone, they said how they are
still in business is a wonder. Buyer's be ware and never go to this
place, check their BBB rating, F! This says it all loud and clear!!