- Report: #1323431
Complaint Review: Choice Home Warranty - Edison New Jersey
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Macon, Georgia, United States of America
Submitted:
Updated:
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Author Not Confirmed
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Choice Home Warranty
1090 King Georges Post Rd Edison, 08837 New Jersey, USA
Phone:
888-531-5403
Web:
choicehomewarranty.com
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Choice Home Warranty Looks For Loopholes...Makes Excuses...Denies Valid Claims....Makes You Jump Through Hoop After Hoop Edison New Jersey
I have had to pay out over $320 so far in diagnostics and service call charges only to be put off again and again. The claim was originally denied because the first technician from All-American Heating and Air of Macon, GA that came reported to your company that my A/C unit was "dirty" and full of rust, which was just not true.
I recently purchased this home late last year and because of the age of the home there had to be a complete inspection of the A/C units, not just a simple check to see if they turned on and off. At that time, the units checked out fine. I purchased the home warranty from your company right after we moved in.
After the first claim was denied, I asked if I could get a second opinion to get it approved. I called the company, Pruett Air of Warner Robins, GA, that had originally inspected it and they concurred again that there was only surface rust on a faceplate. Pictures were sent by this technician who told the company that anything that he saw had nothing to do with a leak of any kind. Again the claim was denied.
I called back and spoke to your customer service who said that if I didn't agree that I needed to submit in writing my complaint. Which I did. The company acted like they never received it.
I filed another claim in hopes that if I started the process over, I might get a different result. This time Redo Appliance Repair of Warner Robins, GA was sent. The technician that came out told me the exact same things that the gentleman with Pruitt did: the unit was very clean for its' age and that any rust was on the faceplate. Any rust on the actual coil was superficial and had nothing to do with a leak. Again the claim was denied.
I called back again and was told by a supervisor in the claims department named Sentrell (sp?) that since they couldn't pin point the leak, that the only way a claim could be paid was if a leak test was done and it was judged by the technician as normal wear and tear, which I paid $200 for. It made no sense that I had to pay for a diagnostic test to get your company to approve this claim, but I did. A different technician from Redo came out, did the test, looked at the unit and said the exact same things that the previous two had said: the unit was clean and any rust was superficial, had nothing to do with the leak and was normal wear and tear. The technician called and spoke to someone in claims named Frank, who told him that the claim had already been denied and that he didn't know why there was a leak test done as it would not make any difference. This is plain ridiculous.
Lastly, I have continued to get emails stating that my claim was suspended because Choice has been attempting to get in touch with me and being how I have not responded that the company assumes that I am satisfied with the outcome of the claims. Needless to say, I am not.
Unfortunately, as I did research on the company, there is a track record of this type of behavior within your company as the company was issued a Cease and Desist order from the state of Washington in 2010 as well as the 2015 judgement in New Jersey where a settlement of $780,000 was ruled against Choice because of business practices very similar to what is happening to me. Please do what you can to help me.
