shell
Seattle,#2Consumer Comment
Wed, August 08, 2012
To the consumer that wrote this complaint about Christina Cosmetics - I had basically the same experience. Please look at my review which I posted yesterday. I suggest, strongly, that you do cancel your bank account as I thought that I had finally stopped Christina Cosmetic's charges when months later the nightmare returned. The ONLY THING THAT STOPPED THE CHARGES WAS CLOSING DOWN MY CREDIT CARD. Word of advice when doing any type of internet shopping - never, ever, ever use a debit card (see the debacle that just happened with Southwest Airlines) as money comes directly out of your bank account, and cannot be disputed. If you use a credit card you can always report fraud, and/or contest a charge that is invalid. A word to the wise - never use a debit card, and stay far away from Christina Cosmetics!
Take My Advice
Alexandria,#3Author of original report
Fri, February 24, 2012
I have no problem with someone disagreeing with what I wrote. But I don't appreciate it being suggested that what I wrote did not happen to me or is untrue. I have no reason to lie about my experience. I only sought to share with others and warn them to be very careful in their dealings with this company.
To have a company repeatedly take funds from my credit card after I canceled is very upsetting and so I was motivated to alert others. For someone to come on this site and accuse me of lying is not the purpose of why we share on this website. Instead it's better if you disagree with what I wrote to instead focus your comments on describing about your good experience in detail and offer concrete examples of why you feel this company is so good.
It's inappropriate to accuse me of lying when I was sharing a true story. Instead why not just state your opinion about the company and offer another point of view? Then allow others to read both comments and draw their own conclusions. I find it odd that the writer devoted more time to claiming I was not telling the truth, rather than explaining to readers why they feel this company is so "wonderful".
I did not have a good experience and I found the customer service to be very poor. I would not recommend this company to anyone - not ever. The fact that they took money several times and I only received make up one time, and they were unwilling to do anything to address the problem - that's wrong. That's not good business or good customer service. To me it said they are more interested in making money than trying to address a complaint from a customer. Plus the fact that I had screen shots to show I did update my record on their website and they refused to accept that as proof was also disappointing. They did not even offer to contact their tech support to see if they could find any record of what I said happened - even though I had the date I submitted online. And I called several times so I was not complaining about making one call and not receiving a call back. Please object to the facts as I shared.
So disagree with me - that's fine. But let's not start accusing others, like me, who take the time to share comments on this site of not being honest. That's not appropriate and does not foster an environment where people are able to disagree in a respectful manner.
Joyce Cox
Fishers,#4General Comment
Thu, February 02, 2012
I think that this company is wonderful! I owned a small business and I know personally how difficult it is sometimes to get good employees. Just because you didn't get a phone call right back doesn't mean that this company is trying to rip you off. And the post office does not tell companies about address changes, everyone knows that. You have to file an address change with the post office and it is good for one year. So this is a lie. I am truly wondering if any of these complaints are the truth. Come on, accusing someone of credit card fraud and accusing someone of "getting the new address from the post office" are so unrealistic. I think that these are bogus complaints and I love this company and it's products. I have had nothing but great experiences with this company. Great products, great service!