- Report: #446358
Complaint Review: CIGNA Starbridge - Phoenix Arizona
-
Author Confirmed
Why?
CIGNA Starbridge
2222 West Dunlap Avenue Suite 350 Phoenix, 85021 Arizona, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CIGNA Starbridge Taken advantage of by health insurance company Phoenix Arizona
I recently signed up for health insurance through my work. This is the first time I had to do it on my own. I've always been under my parents insurance.
I thought I was signing up for the plan I needed. I am young and in pretty good health. I just wanted insurance for routine physicals, etc.
I enrolled in the Level 1 plan which in my benefits description packet stated it covered 100% of doctor office visits and 80% of related charges in connection with the office visit; I only had to pay the $15 co-pay. Needless to say, I just got a bill for over $500 just for a yearly exam!
I called the insurance company to ask why they didn't cover any of these claims and they informed me this insurance does not cover routine physicals or exams. Apparently they are a "sickness and accident policy" only.But nowhere in ANY of the information sent to me by this company does it state that.
Also, when I called with my questions, the woman who I talked to on the phone was not very helpful. I explained I had nothing in writing stating the insurance wouldn't cover my office visit. I told her the paper I had says it covers 100% but she said nope, sorry about your luck but you just got screwed.
So just a warning to others who are interested in getting insurance through CIGNA Starbridge. . . DON"T!
Nicole
New Berlin, Wisconsin
U.S.A.
I thought I was signing up for the plan I needed. I am young and in pretty good health. I just wanted insurance for routine physicals, etc.
I enrolled in the Level 1 plan which in my benefits description packet stated it covered 100% of doctor office visits and 80% of related charges in connection with the office visit; I only had to pay the $15 co-pay. Needless to say, I just got a bill for over $500 just for a yearly exam!
I called the insurance company to ask why they didn't cover any of these claims and they informed me this insurance does not cover routine physicals or exams. Apparently they are a "sickness and accident policy" only.But nowhere in ANY of the information sent to me by this company does it state that.
Also, when I called with my questions, the woman who I talked to on the phone was not very helpful. I explained I had nothing in writing stating the insurance wouldn't cover my office visit. I told her the paper I had says it covers 100% but she said nope, sorry about your luck but you just got screwed.
So just a warning to others who are interested in getting insurance through CIGNA Starbridge. . . DON"T!
Nicole
New Berlin, Wisconsin
U.S.A.
