Complaint Review: Circuit City - Alpharetta Georgia

I sold electronics/appliance extended warranties in the industry for years. The rebuttal tried to explain away CC asking for more money when the customer wanted a repair. The explanation was standard CC crap. When the warranties are sold, the customers are told the product will be fixed or replaced for the life of the warranty. However, the service managers are bonused to keep repair cost down. This motivates them and their staff to get more money or make your life as difficult as possible to get you to just go away. Margins on electronics are very thin. CC and most companies pitch warranties to make up for the difference. That is why the prices are outrageous. BestBuy isn't much better but at least they are cheaper on the warranties if you insist on buying them. The best advice is to get Circuit City's corporate complaint phone number from the internet or the store manager. If he won't give it to you, go to another store. I have seen Sears and CC give brand new TV's to customers who bought no warranty rather than let a phone call get to corporate. If a store manager can't keep his customers happy or at least pacified, he will not be there much longer. Don't buy warranties, buy from companies with better reputations.

i work as a customer service associate for circuit city and let me start off by saying that what you purchased is called an extended service policy which states that you are entitled to service on your product for the life of the product and if circuit city chooses to replacement, so the fact that in a couple days you were offered a replacement should be a benefit not a complaint. second thing there is no way that you got the same exact model of car stereo and it was more, we never have the same model car stereo for a year we get new models 3 or 4 times a year and there is never a car stereo model that we carry for a whole year, so they had to have not carried the same model anymore and were offering you a similar model that we currently offer to the one you had. this is an important bit of info for everyone having complaints to c.c. when c.c. offers you a replacement they are giving you a credit for the price you originally paid for the product and the prorated amount of the warranty you have left over. So if you want to get another model and the warranty you have to get the warranty all over again but it will start from the date you get the new model not from the orignial purchase. I hope this clears everything up.

only way you should have had to pay more is if the 1st unit was ob, if it wasn't, yeah, they should have price adjusted it to begin with, but on the warranty, it was a year old, and basically the extended warranty, lost a year of value, and was what allowed for cc to just replace the radio, so no you should not pay more if the warranty went up in the computer, but if it was the same price and you have used up a year, it only makes sense to pay for that used up year which would have been what? $5...